Darius Mitchell Email & Phone Number

Waterford, Connecticut, United States

* Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery* Drive total store sales, understand your role in sales growth and how your departments and team contribute to and impacts total store profitability* Anticipate staffing needs, talent plan and recruit – both long and short term* Manage leaders to follow-up on training completion, check for understanding and provide continuous education opportunities to drive proficiencies for all front of store experiences* Engage in consistent and meaningful development conversations throughout the critical touch points within Service and Engagement Team leader career path* Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture* Establish a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors* Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas* Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest* Own schedules that follow the scheduling allocation and guidelines to support peak traffic times, key holiday events and weekends* Manage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in guest traffic and sales* Ensure Team Leader schedules support a frictionless experience during guest peak traffic times for all shopping preferences: checklanes, self-checkout (SCO), Order Pick-up (OPU), drive up (DU).