- Spearheaded end-to-end development of a new CRM application using PHP and React; managed all stages from initial concept, feature design, to final implementation within an aggressive 8-month deadline.- Assembled and led a development team, overseeing a stringent budget and feature set, ensuring timely delivery of the project’s first version within just 3 months.- Orchestrated the maintenance and upgrade of existing applications, handling installation, system administration, database management, and comprehensive documentation, enhancing user engagement and operational efficiency.- Engineered a robust CI/CD pipeline on Google Cloud Platform (GCP), executing all DevOps tasks independently and implementing cloud security best practices, including threat modeling and vulnerability mitigation as reflected in Google Security Command Center insights.- Recruited to lead turnaround efforts for past-deadline custom CRM project; guided original team to deliver Minimum Viable Product (MVP) before negotiating contract for new external team and defining scope of work to complete development. Launched product nine months early following introduction of external team.- Redefined project scope, APIs, and workflows, using Jira to enhance visibility & tracking of deliverables; implemented Agile practices, facilitating trainings that aligned workflows and ensured post-migration operational readiness.

Led cross-functional teams on high-impact projects including Azure Red Hat OpenShift (ARO), Azure Compute Automanage (ACA), and Cross Domain Solutions, showcasing versatility in managing complex cloud and data platforms.Spearheaded development and launch of Azure Compute Automanage, an ML-driven feature automating processes and enhancing customer experiences. Managed entire product lifecycle from conception to deployment for high-profile clients.Implemented data-driven strategies using ML and analytics, resulting in 360K VM adoptions and 90% revenue growth for Automanage feature.Conducted market research and customer pain point analysis, translating insights into product strategies that drove significant revenue increases.Managed relationships with high-profile clients (UBS, Wells Fargo, Carnival Cruise Line) and government agencies, gathering requirements and driving product adoption.Presented product updates and roadmaps to stakeholders, effectively communicating technical concepts to diverse audiences.Developed onboarding strategies and materials, reducing average client onboarding time from 46 to under 10 days.Utilized Agile methodologies to improve team productivity by 50% and ensure efficient development sprints.Secured necessary certifications (IL4 and IL5) for government clients with specialized regulations.Drove substantial revenue growth: ~$1M increase on high-profile ARO account, ~$2M expansion through new client onboarding, and $10M+ revenue secured via custom multi-cloud solutions.Demonstrated proficiency in various data processing and cloud technologies, including Azure, Kubernetes, Docker, and machine learning applications.

- Rapidly progressed from Teacher Assistant to Instructor, demonstrating strong technical knowledge and communication skills in cloud technologies, Python programming, and data processing concepts.- Developed and delivered comprehensive curriculum on cloud technologies, focusing on Azure Cloud environment setups, task automations, and security enhancements.- Conducted hands-on training sessions for students on Python programming and its ecosystem, including data processing libraries, preparing them for real-world data engineering and analysis tasks.- Provided one-on-one tutoring to 20 students, enhancing their technical competencies in areas such as Python scripting, Linux command line, and networking concepts.- Created and implemented engaging learning materials and practical exercises to explain complex technical concepts to diverse audiences, a skill valuable for product demonstrations and stakeholder communications.- Coordinated educational programs and workshops, demonstrating project management skills and the ability to organize and prioritize multiple initiatives simultaneously.- Consistently received positive feedback from students and peers for the ability to break down complex technical concepts into easily understandable components.- Stayed current with the latest trends and advancements in cloud computing, data processing, and Python ecosystems, ensuring the curriculum remained relevant and cutting-edge.- Developed a deep understanding of user needs and pain points through close interaction with students, informing the creation of more effective learning strategies - a skill transferable to gathering and addressing customer requirements in product management.- Collaborated with cross-functional teams including other instructors, program managers, and administrative staff to continuously improve the educational experience, mirroring the cross-team collaboration required in product management.

- Led the organization and facilitation of cybersecurity exercises, tabletops, and workshops, demonstrating strong project management skills and the ability to address complex scenarios in a high-stakes environment.- Collaborated extensively with cross-functional teams including Red Team, Incident Management, Threat Intelligence, and Cyber Exercise teams, showcasing the ability to work effectively across diverse technical groups.- Drove end-to-end exercise planning, execution, and post-action reporting, highlighting capabilities in full-cycle project management and the ability to deliver comprehensive solutions.- Conceptualized and co-developed a secure environment for real-time threat testing, showcasing innovation in creating controlled spaces for technical validation.- Worked closely with technical experts to apply and demonstrate mitigation techniques, indicating a strong ability to understand and communicate complex technical concepts - essential for a Product Manager interfacing between engineering teams and customers.- Gained deep insights into infrastructure security and threat landscapes in a data-intensive environment, knowledge that's highly relevant to ensuring data security and compliance in cloud-based platforms.- Developed and maintained relationships with stakeholders across various levels of the organization, from technical teams to executive leadership, demonstrating the communication skills necessary for a Product Manager role.- Translated complex cybersecurity concepts into actionable plans and reports, showcasing the ability to bridge technical and business requirements - a key skill for defining and presenting product strategy.- Stayed current with evolving cybersecurity threats and mitigation strategies, indicating a commitment to continuous learning that would be valuable in fast-paced technology industries.

- Led the development of cybersecurity system architecture for a $2.9B US Military satellite contract, managing large-scale, data-intensive projects with stringent security requirements.- Designed and implemented a technical performance metric database hosting critical test data across classified and unclassified environments, creating data solutions that exceeded client expectations.- Directed cross-functional teams in conducting tabletop exercises and penetration tests, analyzing complex data to inform system improvements and derive requirements, showcasing data-driven decision-making skills.- Created comprehensive cost-benefit and impact analyses using the NIST Risk Management Framework, translating technical data into strategic insights for product development and improvement.- Successfully transitioned a team of 12 from Waterfall to Agile methodology, demonstrating change management skills and ability to implement best practices for improved productivity in software development.- Coordinated enterprise-wide project responsibilities across network engineers and systems administrators for a $1B contract, highlighting strong leadership and collaboration skills in a complex technical environment.- Designed solutions to upgrade scorecard systems and improve network capabilities, demonstrating innovative problem-solving skills in enhancing product features and performance.- Improved system efficiencies by altering software baselines and implementing hardened OS configurations, showcasing technical acumen and ability to optimize complex systems.- Established and maintained business continuity for mission-critical systems, underlining expertise in ensuring high availability and reliability for enterprise-grade platforms.- Worked within strict compliance frameworks (US Space Force policies), demonstrating ability to navigate complex regulatory environments crucial for data protection standards.

- Collaborated closely with a partner to deliver high-quality IT support services to attorneys' offices, demonstrating the ability to understand and meet the needs of professional users - a crucial skill for managing Snowpark's enterprise-level data processing platform.- Consistently resolved complex application issues, showcasing problem-solving skills essential for addressing challenges in Snowpark's data workflows and feature development.- Minimized system downtime through proactive maintenance and swift issue resolution, aligning with Snowpark's focus on providing a reliable and high-performance data processing environment.- Demonstrated expertise in installing and maintaining diverse software programs, indicating a deep understanding of software ecosystems - valuable for managing Snowpark's integration with various data tools and environments.- Ensured seamless operation and compatibility of new software with existing systems, mirroring the challenges of introducing new Snowpark features while maintaining compatibility with existing data infrastructures.- Actively participated in server installations in data center racks, gaining hands-on experience with enterprise-level hardware - providing insights useful for understanding the infrastructure needs of Snowpark users.- Performed regular hardware updates on various computing devices, showcasing an understanding of the importance of keeping systems current - a key consideration in managing Snowpark's product lifecycle and feature releases.- Executed new operating system installations with a focus on proper setup and configuration, demonstrating attention to detail and user experience - crucial for ensuring Snowpark's features are well-implemented and user-friendly.- Optimized system performance through regular maintenance and updates, aligning with Snowpark's commitment to providing efficient data processing solutions.

Conducted in-depth analysis and debugging of code, demonstrating strong technical understanding crucial for managing complex data processing platforms.Served as a key liaison between customers and the development team, diagnosing issues and translating user feedback into actionable insights for product improvement.Created detailed documentation for software bugs and replication steps, showcasing ability to communicate complex technical concepts clearly.Collaborated closely with cross-functional teams to develop and implement bug fixes, contributing to product development and feature prioritization.Led the development and implementation of a support plan for the current software version, demonstrating project management skills and strategic thinking necessary for managing product lifecycles.Rapidly assessed and prioritized customer issues, balancing immediate problem-solving with long-term product improvements - a key skill for managing feature backlogs and release planning.Gained deep insights into user pain points and software limitations through direct customer interactions, informing data-driven decisions for product enhancements.Contributed to continuous improvement of software quality and efficiency, aligning with commitment to delivering high-performance data processing solutions.Developed a comprehensive understanding of the software's technical architecture and functionality, essential for effectively managing and communicating about complex data platform features.Demonstrated adaptability in a fast-paced software development environment, a valuable trait for keeping pace with the rapidly evolving data processing landscape.

Provided front-line technical support for a diverse range of devices and technologies, demonstrating the ability to quickly understand and troubleshoot complex systems.Effectively communicated technical concepts to non-technical customers, showcasing the ability to translate complex ideas into understandable terms.Successfully increased customer adoption of support programs by clearly articulating benefits, demonstrating skills in driving user adoption and communicating value propositions.Developed and implemented solutions to enhance device security, availability, and reliability, contributing to a secure and high-performance technology environment.Conducted regular software updates and installations, demonstrating an understanding of the importance of keeping systems current and managing product lifecycles.Prioritized and managed multiple customer issues simultaneously, showcasing the ability to balance competing demands - a critical skill for product backlog and feature prioritization.Demonstrated strong problem-solving skills by devising creative solutions to complex technical issues, a valuable trait for addressing challenges in data processing workflows.Managed customer expectations effectively when escalating issues, highlighting communication skills crucial for interfacing between users, engineers, and other stakeholders.Consistently improved support processes and solutions, showcasing a commitment to continuous improvement valuable for evolving features and user experiences.Gained insights into user needs and pain points through direct customer interactions, informing data-driven decisions - a key skill for shaping product roadmaps based on user requirements.

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