Darius Ward Email & Phone Number

United States

United States

United States

•Assisted in powering on the building and conducted a comprehensive walk-through at PHX3 following a brief power outage, ensuring the functionality of displays, thin clients, scanners, and peripherals.•Contributed to the setup of a GSOC contingency office at PHX3, utilizing Draw.io to map out office rooms, IDF locations, and work areas, detailing available ports and their status.•Supported the setup of end-user devices for the GSOC contingency office, including monitors, docking stations, peripherals, and cable management for optimal functionality.•Participated in the replacement of T620 thin clients with newer T640s at PHX3, ensuring proper configuration, cable management and returning old equipment to the IT Hub.•Ensured compliance of 26 loaner laptops over two days by charging them and running necessary ACME and Windows updates bi-weekly•Installed computers on the mezzanine line at PHX6, along with scanners, keyboards, mice, and HDMI cables for monitor connectivity, managing cables for security.•Supported excess switch removal projects at KRB9 and PHX3 by removing cabling, un-racking switches, and wiping configurations using Putty, contributing to VLAN changes and physical removal of switches.•Conducted VLAN changes on various switches at KRB9, configuring interfaces and ensuring proper connectivity and monitoring system functionality.•Assisted in the shutdown process of buildings like KRB9 and GYR1, including cleaning out dust from ARSAW stations and ensuring equipment functionality post-power restoration.•Utilized tools like TightView for remote computer management, performing updates, screen setups, and user account unlocks as needed.•Managed weekly checks on Slim profiles to generate ServiceNow tickets and maintain station functionality•Troubleshot firewall issues using decoder tools to retrieve admin credentials, enabling necessary rule exceptions for improved system access

Phoenix, Arizona, United States

Phoenix, Arizona, United States

•Created and delivered a plan of action to solve the transportation issues veterans encounter when going about their everyday lives.• Acquired knowledge about and used design-thinking research methods, including data collecting, data analysis, and online research, to create solutions.• Worked together with a varied group of student interns to accomplish program objectives.• Developed professional connections with teachers, staff, and business community professionals.• Made use of market trends from the past, present, and future to direct the creation of solutions