Darius Williams Email & Phone Number

Cambridge, Massachusetts, United States

• Escalate and properly resolve assigned in-bound support concerns from a diverse community of alumni and community received via multiple high volume phone lines, email inboxes, and customer service tickets
• Answer inbound phone calls and provide direct customer service to alumni and community members
• Effectively interact with users of all technical skill levels and coach through procedures to net intended results (registrations, data updates, class submissions, access support)
• Assist Reunion registrants and donors and accept payments and donations following:PCI (Payment Card Industry) compliant credit card handling processes on approvedequipment.
• Identify and report potential security incidents
• Deploy, refine, and update templated email responses, FAQs, and other resource documentation

Boston, Massachusetts, United States

• Provided administrative support to multiple internal delivery teams.
• Assisted with the day to day operations of planning and delivering programs, both on - campus and virtual.
• Collated program materials, populate program schedules into our learning management system(Salesforce).
• Produced and organized name badges, seating cards, and welcome folders.
• Diversified seating charts via Excel, set up/break down classrooms.
• Directed participants to various campus locations.Taking the initiative to learn additional administrative tasks that improve the flow of on-going programs.

Boston, Massachusetts, United States

• Greeted members and guests as they entered the facility; provided exceptional customer service.
• Responded to suggestions, concerns, and complaints in a timely, professional, and consistent manner and escalated items to management if needed.
• Handled account inquires and payments; fulfilled front desk administrative duties.
• Managed inventory of supplies/retail products.

Boston, Massachusetts, United States

• Provided customer service at front desk during operating hours, providing phone coverage, managing walk-up requests, and email communications.
• Assisted with various administrative tasks including tracking and placing maintenance requests, preparing office-wide communications, mailings, managing package requests, ordering supplies and filings as needed.
• Participated in interdepartmental initiatives and projects as needed.
• Managed office equipment and support needs, including computers, networking requirements, printers, copiers, fax machines, etc.
• Delivered processed invoices and miscellaneous documents to Harvard University Accounts Payable and HBS Financial and HR Offices.