Darius Boyd Email & Phone Number

Charlotte, North Carolina, United States

•Initiative Financial Governance Lead•Intake Lead •Opex Lead•Collaborated with the device reduction campaign team to optimize technology expenses, successfully achieving a cost reduction of $11MM

Nashville, Tennessee, United States

•Served as the product owner for AWS Connect proof of concept for Helpdesk•Implemented Microsoft Power Automate to store and send out Helpdesk Meeting notes in email when Microsoft OneDrive was updated, which increased efficiency 50%•Performed QA testing (quality assurance) on workflows in Microsoft Power Automate to make sure the emails sent out meet the needs of the stakeholders•Documented training for the implementation of Microsoft Bookings to ensure Helpdesk Team understood the new process •Coordinated shifts using Microsoft Shifts for Helpdesk on holidays and special events to make sure that the Helpdesk had 24/7 coverage•Transferred information from old Wiki to New Wiki in Microsoft Azure DevOps using markdown syntax•Developing Microsoft SharePoint site to centralize all of the tools and resources of the IT Helpdesk•Researching chatbots to implement in the future to help reduce the load of the IT Helpdesk employees

Nashville, Tennessee, United States

• Served as the product owner defining user stories, features, tasks, and prioritized the team’s backlog to develop the MVP (minimum viable product)• Performed API calls using Postman to pull network health data in 15-minute increments from Cisco DNA Center and SolarWinds• Integrated Google Maps into dashboard to help the TSS team visualize every office Network Health Score in the United States• Developed and executed test procedures to test the MVP before presenting it to the stakeholders• Built wireframes to show the design and function of the product to the stakeholders

•Decreased the number of 100 Days Late open orders by 61% percent within two months•Served on cross functional teams to improve material availability •Provided day to day support for contracting and purchasing activities•Performed business analytics for purchasing team to help make decisions on material availability

Memphis, Tennessee, United States

•Analyzed data utilizing Cognos applications and assessed premium policy risks to quantify Enterprise Business charge renewals. •Partnered with underwriters and evaluate new and existing customers’ loss run reporting and predictive modeling data to determine premium costs.

Nashville, Tennessee, United States

•Managed cash register transactions and closed drawer at end of shift that supported accurate nightly closing initiatives.•Greeted customers and answered merchandise inquires including, stockroom inventory verifications utilizing barcode scanner to accommodate out of shelf requests.•Directed customers to merchandise and resolved customer questions and concerns to ensure excellent customer service achieved. •Conducted and analyzed weekly inventory calculations and reported shortages to ensure proper control of merchandise. •Inventoried inbound merchandise and stocked shelves to ensure maximum quantities displayed. •Organized and arranged visual displays and promoted merchandise weekly specials that effectively marketed special promotions.•Managed photo departmental procedures and developed photographs to ensure highest customer satisfaction goals.

Memphis, Tennessee, United States

•Built and cultivated vendor and general contractor relationships and managed building construction development that supported nonprofit educational trade school vision initiatives.•Partnered with general contractor and sub-contractor managers and spearheaded construction development plans that ensured timelines met within strict time demands.•Directed staff members and assigned job duty responsibilities that successfully supported construction objectives. •Reviewed and reconciled vendor accounts payable invoices and submitted for payment that ensured payments received within contract terms.

Memphis, Tennessee, United States

•Guided automobiles and assisted customers onto track with a focused, pleasant and competent demeanor that ensured vehicles aligned properly during carwash entrance. •Answered and resolved customer questions and promoted carwash and detailing specials that ensured customer satisfaction goals achieved. •Performed visual car inspections and documented scratches and dents that reduced damage liability.•Managed and balanced cash register closing and prepared deposit slips that ensured transactions accurately processed.•Managed opening and closing of facility and secured building that fully complied with organizational policies and procedures.

Memphis, Tennessee, United States

•Performed outbound calls to county and state constituents and marketed key initiatives that fully supported campaign initiatives. •Planned and organized campaign events and educated constituents with candidate legislation objectives that ensured objections communicated.

Master Of Science - Ms, Technology Management

Bachelor'S Degree, Business Information Systems