Darius Collins Email & Phone Number

Houston, Tx, Us

London, England, Gb

• Facilitated client interactions for repair services, conducting initial assessments and managing client expectations on repair possibilities, spare parts availability, and lead times.• Documented detailed information in the Customer After Sales System (CASS), generating and managing claims throughout their lifecycle.• Confirmed completion of repair requests, processed point-of-sale transactions, and closed claims, ensuring client satisfaction.• Managed logistics of incoming and outgoing stock repairs, coordinating shipping and receiving with clients and workshops.

London, England, Gb

• Assisted sales associates in maximizing client-facing time, contributing to a 15% increase in customer satisfaction ratings.• Supported operations team in inventory management, including incoming and outgoing shipments, RFID, and daily re-ticketing.• Provided continuous sales and service support, fostering brand loyalty and driving revenue growth.• Collaborated with all fashion advisors to ensure seamless packaging and presentation of products.• Effectively conducted administrative responsibilities, ensuring prompt resolution of client issues.

Seattle, Wa, Us

• Launched ITC2 in Park City, Kansas• Continuously improving the launching and commissioning of ICT2 by reviewing lessons learned and rapidly implementing solutions• Collaborated with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives

Seattle, Wa, Us

• Pioneered the Customer Returns department for OKC1• Trained and developed 300+ Associates in C-RET’s across multiple shifts• Consistently exceeded weekly volume targets by an average of 144%• Developed the C-RET’s model that is used as a blueprint for other buildings throughout Amazon

Seattle, Wa, Us

• Promoted to Pick Manager within first 6 months of employment, managing 200+ picking associates to streamline order fulfillment process and ensure inventory accuracy• Conduct takt audits to track and evaluate staff productivity and determine individual development goals for each employee• Identify process improvement solutions to streamline fulfillment center activities and reduce manual work effort and turnover• Monitor corporate policy compliance and ensures facility compliance with all applicable state and federal safety regulations

Seattle, Wa, Us

• Supervised a team of 150+ associates, process assistants, and process guides in customer order preparation and shipment,overseeing order processing and warehouse inventory management activities• Spearheaded employee productivity improvement initiative in partnership with senior leadership, driving a 40% increase in sorting volume and 24% increase in packing volume within five months to earn recognition as #1 shift• Designed and delivered effective training sessions to staff and partnered with HR to optimize employee coaching framework

New York, Ny, Us

Responsible for driving top line sales and bottom line profit; achieving all company objectives and leading and inspiring a high performance team. I drive results by overseeing efficiency and productivity of all store functions. A few of my responsibilities are listed below.► Oversee daily store operations and drive top line sales for luxury retail location generating ~$10M in annual revenue► Developed new promotional strategy for annual Menswear event, increasing sales by 67% YoY► Implement operational and merchandising process improvements to further maximize store profitability► Supervise staff of 40 associates and assistant managers and set performance targets to ensure achievement of sales goals and successful execution of company initiatives

Seattle, Washington, Us

I provide personalized style advice and consultations for fashion-conscious consumers. I create unique shopping experiences for high net worth clients, ensuring the highest level of service and attention to detail. I specialize in: ► Creating fresh, new looks with existing wardrobe options► Evaluating client style and preferences to craft one-of-a-kind ensembles for any occasion ► Educating clients on suitable selections for their body type and desired fit

Seattle, Washington, Us

I was nominated by the senior leadership team to participate in an elite training program designed to develop top performers and high potential individuals into the next generation of company leaders. As part of this prestigious program, I was designated as an Assistant Store Manager, and executed the following responsibilities: ► Supervised and trained new sales associates on company policies and procedures ► Monitored store operations and managed inventory ► Resolved escalated customer concerns and identified opportunities to improve guest satisfaction

Seattle, Washington, Us

After only 5 months at Nordstrom, I received a promotion to lead the product selection and merchandising for the Hugo Boss collection. I negotiated directly with third-party to ensure we maintained the optimal mix of products at the right price. After exceeding management expectations during my first few months in the role, I was selected to preview the new Fall collection at the Hugo Boss headquarters in New York City. But not only did I build specialized product knowledge, I also excelled in sales and customer service. Some of my key accomplishments included: ► Implemented effective sales strategies for new product arrivals, generating an additional $500k in annual revenue► Consistently exceeded monthly sales targets by an average of 40%

Seattle, Washington, Us

I engaged customers to understand purchasing needs and delivered personalized product guidance. I built relationships with both new and existing clientele, driving incremental business and increasing monthly store revenues. As a result of my performance in exceeding established sales targets, I earned recognition as one of Nordstrom's top sales representatives.