Darius Dunlap Email & Phone Number

Founder & CEOWe make technology useful, reliable, private and secure for your business and family.Full service IT company specializing in network infrastructure, computer systems, security and privacy. Internet & WiFi- Network design service, installation, and configuration services, security updates, and support.iOS, macOS, & IoT Support- Technical Support for all your Apple products and Internet-of-Things devices in your home and office. Data Recovery & Backup- We will help you decide how and where to backup your important data, whether critical business information, or your family photos and music library.Cloud Services- Our management services ensure you have the right cloud behind your website, business services, or backups.Remote Office & Streaming Tools- Set everything up right to look and sound your best, from basic Zoom to full streaming and YouTube rigs.

Internationally recognized nonprofit leader in autism support and animal welfare.Our mission is to turn “I Wish” into “I Can.” At Square Pegs, Everyone Fits. Served as Executive Director for the first four years, building from initial idea, including 501(c)3 non-profit status. fundraising, operations, branding, and partner development.In the years since, served as President of the Board of Directors, and continued to support fundraising efforts, organization development and growth. Square Peg Foundation recently opened our second ranch in Sonoma, CA and are exploring further options for expansion of our programs geographically. We also train others for Movement Method and Horseboy Method, and are a Thoroughbred Aftercare Alliance Accredited Aftercare facility. The basis of our work at Square Pegs is deeply rooted in personal conviction that every person deserves dignity and community support to be their best and contribute in what ways they are able. The kids and families in our community learn the training and care of the animals, while they grow in confidence and their own self-image develops and expands. Please see https://squarepegfoundation.org for more information about our work. Full financial history is available through Guidestar, or upon request.

Manage technical support and field operations at this technology installation and service company. ➠ Oversee full lifecycle of projects, including project planning, budgeting, execution, and post-installation support. ➠ Provide remote and on-site technical support for the most complex issues.➠ Train staff on products, including installation and configuration, and on foundation technical subjects from TCP/IP networking to digital/analog fundamentals. ➠ Improved customer support operations by: - Standardizing workflow for the entire customer experience - Creating and delivering staff training on technical subjects - Managing escalated issues - Liaising with product manufacturers➠ Manage escalated customer and technical issues, serving as a liaison with product manufacturers to drive problems to resolution. ➠ Conduct technical evaluations of new products. ➠ Define workflows and processes to scale customer support operations for company’s rapid growth. ➠ Improve inventory management procedures to ensure availability of equipment and better meet SLAs.➠ Define and implement business processes for services including checklists and configuration standards, for technical support and warranty operations, and for sales from Lead to Quote to Collect. ➠ Provide configuration and customer training for products, including networking routers & WiFi, and networked security camera systems.

Consultant specializing in customer-focused strategies for technology companies: services development, customer engagement, developer programs, support workflow and process, product/service integration, call center and field service optimization.➠ Achieved full service-level performance within 3 weeks of completing the overhaul of the support center outsourcing strategy and operations for a consumer computer company.➠ Coached start-up companies on developing and implementing customer engagement strategies and support process/tools. ➠ Delivered project and program management services to clients, specializing in: - Call center and field service optimization - Service strategy - Customer feedback - Program development - Services marketing - Services organization growth planning - Outsourcing - Community development - Developer support

Developer of iOS and web-based creativity and performance tools for musicians.

Us

Supported product development and launch process by leading the beta test effort - selecting sites, developing and administering contracts, and conducting product installation. Managed all system demonstrations for investor presentations and customer visits.➠ Developed end-to-end service plan, from high-level strategy to detailed hiring plans and budget, and implemented all service operations and marketing programs.➠ Defined product serviceability requirements, including in-product help systems, installation and field repair process, field replaceable unit definition, and remote diagnostics capabilities.➠ Created comprehensive customer support, professional services, and product installation strategies and projections planning, budget, and fundraising.

San Francisco, Ca, Ca, Us

Successful consulting engagement led to full-time position to define the support and service roadmap for the company’s new enterprise sales strategy. Drove policy and priority changes throughout the organization.➠ Improved all performance measures through a new support center outsource relationship. Assessed requirements, negotiated service level agreements (SLA), and led deployment and transition processes. ➠ Strengthened ability to monitor service and product quality by developing new customer feedback and case tracking procedures.➠ Improved product serviceability and sales connect rate by creating and implementing an authorized service program for resellers and enterprise customers.

Milpitas, Ca, Us