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Darius Hammond is listed as Help Desk Technician at 5Q, based in Laurel, Maryland, United States. AeroLeads shows a matched LinkedIn profile for Darius Hammond.
Darius Hammond previously worked as Client Advocate at 5Q and Tier 1 Helpdesk Support at Magellan Health. Darius Hammond holds Mass Communications, Journalism from Howard Community College.
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I am actively seeking employment as a an IT Helpdesk Representative. I have over 10 years of experience in both a Desktop Support and Helpdesk Support role. Since 16 years old, I have worked in a customer service environment, so I am very familiar with the importance of customer service in any field. I have also excelled in a team environment during my time in call center atmosphere with over 100 employees.
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Peachtree Corners, Ga, Us
• Assisted end users with identifying specific solutions for computer and account profile challenges.• Installed software and patches to keep computers up to date with security features.• Received and recorded support tickets with Service Now for end-users.• Assisted end users with creating accounts, resetting passwords, and unlockingaccounts• Received incoming emails and phone calls from end users needing technicalsupport with software.
Frisco, Texas, Us
• Troubleshot end-user software, hardware, and network issues.• Assisted, configured, and provided solutions for errors within internal medical applications, such as: First Trax, First RX, Integrated Product, Informa/BBI and TMR (Total Member Record).• Provided support to external government users within Military Family Life and Counseling organization.• Assisted with unlocking accounts, resetting passwords, and adding users to email distribution lists using Active Directory.• Installed, configured, and upgraded PC software and operating systems.• Received and recorded support tickets with Service Now for end-users.• Created and managed mailboxes and configured mail clients for each platform on different types of devices.• Provided technical resolution to users with software, such as: Windows 10, LAN, Cisco AnyConnect for VPN connections, hardware and peripherals, and other technologies.• Provided detail customer service to diagnose the root of the client’s problem.
Frisco, Texas, Us
• Assisted clients with troubleshooting Network connectivity problems, such as; VPN failures and Web Portal issues.• Provided excellent customer service while walking clients through the process of logging in to multiple applications.• Initiated and completed the setup of email accounts using Microsoft Office 2016.• Received inbound calls and provided customer service to external users.• Used Active Directory to unlock accounts, reset LAN passwords, and add and remove users from distribution list.• Awarded yearly bonuses based off of performance and commitment.
Washington, Dc, Us
• Completed troubleshooting and triage service requests face to face and/or via remote access.• Support IPhone/IPad/Android configuration and troubleshooting for international and domestic users.• Resolved printing issues with desktop, laptop, and printers when needed.• Provided deployment, removal, and disposal services for IT equipment to end-users.• Assisted end users with data recovery and migration.• Acted as an escalation point for the Tier 1 support.• Resolved service tickets or escalated to other support entities as needed and within SLA.• Communicated technical problems in a non-technical manner, to customers with varying levels of technical expertise.• Worked independently within established policies and procedures.
• Assisted clients with troubleshooting Network connectivity problems, such as; VPN failures and Web Portal issues.• Provided excellent customer service while walking clients through the process of logging in to multiple applications.• Initiated and completed the setup of email accounts using Microsoft Office 2016.• Received inbound calls and provided customer service to external users.• Used Active Directory to unlock accounts, reset LAN passwords, and add and remove users from distribution list.• Awarded yearly bonuses based off of performance and commitment.
Quick answers generated from the profile data available on this page.
Darius Hammond works for 5Q.
Darius Hammond is listed as Help Desk Technician at 5Q.
Darius Hammond is based in Laurel, Maryland, United States while working with 5Q.
Darius Hammond has worked for 5Q, Magellan Health, U.S. Department Of Commerce, and Telesis.
You can use AeroLeads to view verified contact signals for Darius Hammond at 5Q, including work email, phone, and LinkedIn data when available.
Darius Hammond holds Mass Communications, Journalism from Howard Community College.
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