Darius O. Email & Phone Number

Charlotte, North Carolina, United States

• Interpret data, analyze results using statistical techniques and provide and create ongoing reports• Gathering information by observing workflows, reading company reports, etc.• Determining appropriate methods to analyze operations, relevant information, and data.• Documenting findings, preparing reports, and making recommendations.• Acquire data from primary and/or secondary data sources and maintain databases/data systems• Identify, analyze, and interpret trends or patterns in complex data sets• Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems• Work with management to prioritize business and information needs and assist to define new process improvement opportunities and determining the effectiveness of those processes.• Working with managers and teammates to implement changes.• Training teammates to use new systems or follow new processes.

United States

Maintained relationships with Sales Channels, IT, Manufacturing Operations, Merchandising, Transportation and Warehousing, Product Line, Sales & Operations Planning, and Supply Chain. Role provides direction to multiple functions with resolving issues and conflicts that could impact customers. • Smartsheet reporting, analysis, workflow automation, dynamic view, dependencies, hierarchy, cross reference, and cell linking, report connectors, dashboards, sheet summaries and advanced excel formula metrics. • Collaborate cross-functionally with business analysts, developers, and testers to explain new process transformations. • Made actionable recommendations based on data trends, uncover insights and inflection points. •Create templates and reusable knowledge articles to facilitate business intelligence activities and education for team members. •Complete ongoing quality assurance reviews to assess accuracy of data and validate results.

Remote

Managed portfolio of borrowers nationwide who were in default on their mortgage. Completed comprehensive analysis to develop strategies, such as short-term payment plans or modifying the terms on their loan, to bring their account current. • Perform ongoing and ad-hoc research and reporting to improve processes and communicate relevant information.• Developed processes to generate nearly $1 million in cost-savings through alternative solutions to minimize losses and protect consumers. • Analyzed data trends from past claims to make actionable recommendations and eliminate quality issues. • Case management, ticket assignment, closure codes, investigate technical issues, escalations, and complete timely resolutions. •Performed regular audits to maintain accounts and ensure integrity of customer and company data.

Charlotte, North Carolina Area

Served as the primary point of contact for an assigned portfolio of accounts. Responsible for the total service satisfaction of clients within the business. Owns all day-to-day client needs including responding to client inquiries within established timelines, issue resolution (RCA), error reporting, and new business.• Built and maintained relationships with over 10 high profile clients by ensuring delivery of great service to the account, defined account strategy and owned plan.• Partner with stakeholders and clients to model and document goals, communicating transparently to meet 98% of deadlines. • Modelled data to generate reports comparing business process evolution, assisting C-level staff with appropriate KPIs based on improved operations. • Travelled to work with clients, observing business processes, and identifying opportunities to improve and document practices. • Updated and maintained a central repository of the organization’s reports, event recordings, and training replay links, documentation, and organized team databases. • Establish contacts, develop schedules and assignments, create mailing lists, on-site execution of events, including vendor engagement and negotiation, registration, overall attendee experience and event statistic reporting.

B.A. Business Administration, Administration And Finance

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