Darius Agard Email & Phone Number

Greensboro, North Carolina, United States

Greensboro--Winston-Salem--High Point Area

Exercise Vanguard established Processes and Procedures.Initiate customer repair using the Certified Uptime Center process (JPRO).Monitor customer repair process from initiation to close.Manage customer communication including relaying initial diagnosis, estimates, repair approvals and timely status updates.Manage internal / departmental communications to insure timely and smooth repair event.Drive service sales by capitalizing on upsell opportunities.Review Repair Order prior to close and notifying customer to insure accuracy and time and price alignment.Communicate awareness of the Customer Experience Management survey (CEM).Daily review of open repair orders with Service Manager as a part of the daily RO close process.Participate in developmental and assigned training paths.Maintain Vanguard customer service standardsEngagement in TEAM environment.Keep work area clean and organized.Communicate work place or process issues and provide resolution input.Participate in Service Department meetings.Assists with the flow of work in the service department.

Greensboro--Winston-Salem--High Point Area

Greensboro, North Carolina, United States

As the Warehouse Manager, I am responsible for the overall direction, coordination, and evaluation of daily warehouse operations. I ensure the timely and accurate checkout of trucks, proper receiving, rotation and inventory of products, efficient and accurate order selection, routine maintenance, and cleaning of the warehouse facility. I also handle the employees' training and development, staffing, and performance evaluation.I serve as a sounding board for employees, communicating staff comments, problems, and challenges to the management. I manage the communications with the vendors and suppliers for facility maintenance, warehouse supplies, etc., discussing matters involving corrections or adjustments where proper behavior and some tact are necessary to avoid friction and maintain workflow.

Greensboro, North Carolina, United States

For almost four years, I led the building of electronic manifest for home deliveries while aiding material handlers in daily tasks if needed. With my gained skills and expertise, I read and interpreted documents such as safety rules, operating and maintenance instructions, and procedure manuals. I utilized my strong attention to detail in completing daily inbound and outbound truck logs accurately and efficiently.

Greensboro, North Carolina, United States

My main task was to build pallets distributed to various O'Reilly stores. Being a certified forklift operator, I trained other employees with the forklift operations and operated pallet jack. I confirmed shipping details or special instructions, expediting shipments that affect the manufacturing process schedule. After that, I safely wrapped the pallets by hand or using a shrink wrap machine to be loaded to a truck for delivery. I also prepared and maintained accurate records of materials received and shipped, such as transaction dates, locations, and other pertinent information.

Greensboro, North Carolina, United States

My job at UPS was my first supervisory role after completing a frontline supervisor training school. I was assigned to supervise employees within the unloading area, ensuring daily operations followed the government safety regulations. I conducted verification and routine maintenance check-ups of UPS trucks before delivery schedules. I also motivated others to exceed company/personal goals while multitasking in a fast-paced environment.

Associate Of Arts - Aa, Business Administration And Management, General

Associate Of Arts - Aa, Engineering