Darius L. Email & Phone Number

Chicago, Illinois, United States

- Experienced with Salesforce and other customer relationship management systems.- IT Service Management: Proficient in Remedy ITSM for tracking and managing IT service requests and incidents.- Skilled in providing technical support to B2B end users, ensuring smooth and efficient resolution of technical issues.- Knowledgeable in GDPR, CCPA, GLBA, and other data protection regulations, ensuring adherence to safe data practices.- Experienced in managing user accounts and performing password resets, maintaining secure access controls.- Thorough understanding of risk management and risk mitigation strategies to protect organizational assets.- Effectively documented resolutions and actions in ITSM ticketing systems, maintaining accurate and detailed records.- Quickly identified and understood customer issues to determine support needs and resolution paths, ensuring high customer satisfaction.- Utilized Splunk Enterprise to effectively identify and analyze software outages, enhancing business continuity and operational efficiency.

Itasca, Illinois, United States

- Assessed and effectively managed all of the risks associated with business objectives and activities to ensure they adhered to and supported PNC's Enterprise Risk Management Framework.- Reviewed transactions and related data to ensure adherence to service levels, policies, and compliance standards.- Participated in process improvement projects, aiming for efficiency and risk mitigation.- Worked with diverse teams, promoted security awareness, and ensured organizational compliance.- Engaged in continuous learning modules, emphasizing transaction security, compliance standards, and threat mitigation.- Played a pivotal role in identifying, addressing, and resolving security-related incidents in the transactional domain.- Leveraged comprehensive analysis to identify patterns and anomalies, enhancing the security fabric of transaction operations.

Bachelor Of I.T., Computer Science

Information Technology

Economics, 4.0

Without the framework of a conventional college degree, my educational journey took a unique and rigorous path during my high school.

High School Diploma

Activities and Societies: Track and Field Advanced College Project (ACP) In my high school years, I demonstrated a strong aptitude.