Darius Martin Email & Phone Number

Atlanta, Georgia, Us

The Sr. Software Engineer is responsible for joining a product team and contributing to the software design, software development, and overall product lifecycle for a product that our users love. The engineering process is highly collaborative. Sr. Software Engineers are expected to pair on a daily basis as they work through user stories and support products as they evolve. In addition, Sr. Software Engineers may be involved in product configuration, performance tuning and testing as well as production monitoring.Sr. Software Engineer operates independently, though typically will work as part of a team with varying skillsets to create, support, and deploy production applications. Key Responsibilities and TasksDelivery & Execution • Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions• Works with Product Team to ensure user stories that are developer-ready, easy to understand, and testable• Writes custom code or scripts to automate infrastructure, monitoring services, and test cases• Writes custom code or scripts to do “destructive testing” to ensure adequate resiliency in production• Configures commercial off the shelf solutions to align with evolving business needs• Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively.Support & Enablement• Fields questions from other product teams or support teams• Monitors tools and participates in conversions to encourage collaboration across product teams• Provides application support for software running in production (Yard Management System [YMS], Transportation Management System [TMS], Warehouse Management System[WMS])• Proactively monitors production Service Level Objectives for products• Productively reviews the Performance and Capacity of all aspects of production: code, infrastructure, data, and message processing

Atlanta, Georgia, Us

Transportation Management System (TMS)Production Support | IT Supply Chain | Logistics• Resolves issues reported by transportation operations personnel (Transportation Management System [TMS]) through a ticketing system and provides resolution in a timely manner. • Supports technical infrastructure, hardware, and system software• Performs debugging, root cause analysis, and preventative measures for system and application issues and presents to management. • Work normal business hours and have rotational on-call and weekend duties.• Develops, maintains and supports The Home Depot’s technical infrastructure, hardware, and system software components for small to large-sized projects. • Performs configuration, debugging and support for multiple infrastructure platforms on large-sized and smaller projects. • Performs root cause analysis for service interruption recovery; create preventative measures and present to management. Assist in store & SSC engineering and roll-out implementation. Can communicate complete technical solutions to business partners with minimal direction using understandable language. • Ability to manage time and work independently on multiple projects. Systems Engineer 2 has been exposed to various architecture review boards and has contributed to deliverables presented at review boards. Escalate appropriately to technical leaders and management.

Houston, Texas, Us

• Installation, maintenance, and repair of all Computers and Peripherals that support the business (laptop, desktop, printers, smartphones, routers, switches, Windows Servers, etc.)• Install, Maintain and Update Various Software Packages, including Proprietary Systems• Resolution of Software System Errors and Hardware Defects• Liaise with 3rd party support providers as appropriate to troubleshoot and provide solutions to end user issues including top level executives on a daily basis.• Assists Systems Administrators by performing routine tasks such as: changing backup tapes, performing data backups and data restores, user account management, user storage management and print queue management within a Microsoft Server environment• Assist and mentor team members and new hires to ensure department successes• Create, respond, and escalate tickets as necessary to the appropriate support groups ensuring SLA’s are met• Contribute knowledge and updated information to maintain the Standard Operating Procedures and Training manuals for Tier III support • Ensures IT policies and procedures are implemented and maintained• Participates in the modification, repair, and preventative maintenance of telecommunications and data communication equipment• Provide exceptional customer service and technical assistance to large campus of users• Provide timely and detailed documentation in Incident tracking system• Work with development and infrastructure teams to resolve escalated technical problems

Houston, Texas, Us

• Provide quality hardware and software technical support to our global customer/user base 24x7 with a high degree of customer satisfaction, expertise, and timeliness. Assist in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction to each customer we engage• Create and manage user accounts in Active Directory.• Create mailboxes for new and existing users with Exchange Management Console (EMC).• Add and manage users using Blackberry Administrative Service 5.0 on the BES servers.• Provide timely and detailed documentation in Remedy call tracking system/System Center Service Manager Console 2010. Create, respond, and escalate tickets as necessary to the proper support groups. Each ticket must have troubleshooting documentation that explains the problem, the troubleshooting steps taken on the problem and the status or resolution to the problem.• Work with development and infrastructure teams to resolve escalated technical problems• Contribute knowledge and updated information to maintain the Standard Operating Procedures and Training manuals• Ensure full awareness of and compliance with the requirements of all relevant company/customer HSE handbooks, HSE procedures and emergency procedures.• Ensure all work which is carried out is in accordance with any applicable legislation such as SOX.• Perform any other delegated duties considered appropriate in order to maintain the efficient running of the department.• Assist team member and new hires to ensure department successes

Chelmsford, Ma, Us

• Support customers using Microsoft Business Product Online Suite – Dedicated (MS BPOS-D) and Federal (MS BPOS-F) accounts 24x7• Working knowledge of Microsoft Windows Server and Microsoft Office to troubleshoot technical issues for Hosted Exchange Mailbox, Office Outlook, Exchange Hosted Services, Blackberry (BES) Support, Windows Mobile, Office Communications Server, Windows SharePoint Services, Live Meeting Professional, Mobile Analyzer, Proof Point, Office Communicator, and Lotus Notes.• Create support tickets for each customer that clearly and effectively defines the support issue.• Contribute to a strong team environment by upholding high work standards and contributing to ongoing initiatives to improve service levels.

Leidschendam, South Holland, Nl

• Operates and maintains a multi computerized, sensor arrayed highway testing vehicle to collect data accurately while the vehicle is driven over test sections. Provides data collection, services and support to infrastructure and transportation organizations. • Meets data collection quotas accurately, daily vehicle and test equipment checks, calibrations, operation use, data QC checking, processing and storage, completing scheduled maintenance and data shipments and associated administrative work. • Provides on-site technical support as needed and repair electronic and mechanical equipment. • Frequent travel (100%) to/from the project locations. The typical travel rotation is 30 days away from home, followed by two weeks off.

Bachelor Of Science (B.S.), Computer Science

Bachelor Of Science (B.S.), Computer Science, Information Systems