Darius Mistry Email & Phone Number

* Generate residential & small commercial customer growth by fielding incoming inquiries * Qualify potential customers & identify their needs to handle sale or re-direct internally* Provide accurate product info & negotiate offer with potential customers to close sales* Process & complete accurate & timely set-up, including credit check, of customer accounts* Collaborate with appropriate groups to facilitate end-to-end customer setup * Consistently meet assigned sales… Show more * Generate residential & small commercial customer growth by fielding incoming inquiries * Qualify potential customers & identify their needs to handle sale or re-direct internally* Provide accurate product info & negotiate offer with potential customers to close sales* Process & complete accurate & timely set-up, including credit check, of customer accounts* Collaborate with appropriate groups to facilitate end-to-end customer setup * Consistently meet assigned sales targets* Effectively answer customer inquiries, resolve issues and manage customer expectations Show less

Toronto

* Performed general office duties to support Directors of Sales & team of 6 Sales Managers* Basic use of CI/TY, CVENT, HotShop, ReadSoft, LightSpeed, & various 3rd party sites* Processed signed contracts in CI/TY & finalized turnover from Sales to Events* Controlled office expenditures, balanced office check book, closed accounts monthly * Responsible for purchase orders, ordering supplies, report generation as needed* Prepared & disseminated monthly, quarterly, annual… Show more * Performed general office duties to support Directors of Sales & team of 6 Sales Managers* Basic use of CI/TY, CVENT, HotShop, ReadSoft, LightSpeed, & various 3rd party sites* Processed signed contracts in CI/TY & finalized turnover from Sales to Events* Controlled office expenditures, balanced office check book, closed accounts monthly * Responsible for purchase orders, ordering supplies, report generation as needed* Prepared & disseminated monthly, quarterly, annual reports & attended all sales meetings Show less

* Consistently offered professional, friendly & engaging service* Checked guests in/out & settled accounts while ensuring service standards were followed* Demonstrated a knowledge of hotel room categories, room rates, packages, & promotions* Basic use of OnQ PMS, Kipsu messaging, Digital Key, Nor1 Upgrade software * Achieved monthly target of enrolments into Hilton loyalty program* Maximized room occupancy & used up-sell techniques to promote hotel services & facilities*… Show more * Consistently offered professional, friendly & engaging service* Checked guests in/out & settled accounts while ensuring service standards were followed* Demonstrated a knowledge of hotel room categories, room rates, packages, & promotions* Basic use of OnQ PMS, Kipsu messaging, Digital Key, Nor1 Upgrade software * Achieved monthly target of enrolments into Hilton loyalty program* Maximized room occupancy & used up-sell techniques to promote hotel services & facilities* Managed & resolved all guest complaints in a professional & courteous manner* Maintained guest accounts: guest checks, master accounts, vouchers, gift certificates, etc. Show less

Banff, Alberta

* Consistently offered professional, friendly and engaging service * Processed all external and internal calls either by redirecting calls or assisting the caller * Efficiently handled high call volumes while ensuring each guest's unique needs were met * Achieved proficiency in OPERA, Open Table, Royal Service Manager, & Symposium* Cross-trained in Front Desk, Housekeeping, Fairmont Gold, and Human Resources* Prioritized all work and multi-tasked, utilizing several… Show more * Consistently offered professional, friendly and engaging service * Processed all external and internal calls either by redirecting calls or assisting the caller * Efficiently handled high call volumes while ensuring each guest's unique needs were met * Achieved proficiency in OPERA, Open Table, Royal Service Manager, & Symposium* Cross-trained in Front Desk, Housekeeping, Fairmont Gold, and Human Resources* Prioritized all work and multi-tasked, utilizing several computer systems simultaneously * Served as a liaison for guests requiring information relating to all aspects of the hotel* Reviewed upcoming room reservations for up-to-date and accurate information * Acted as a member of the Primary Emergency Response Team Show less

* Provided receptionist services including pleasantly greeting and assisting clients * Promptly answered phone calls and directed them accordingly * Monitored and updated office calendar for daily meetings and events* Coordinated and booked air travel arrangements as needed* Responded to inquiries efficiently and timely; processed in-coming/out-going mail * Actively kept office running efficiently and opened and closed office regularly* Planned & implemented office… Show more * Provided receptionist services including pleasantly greeting and assisting clients * Promptly answered phone calls and directed them accordingly * Monitored and updated office calendar for daily meetings and events* Coordinated and booked air travel arrangements as needed* Responded to inquiries efficiently and timely; processed in-coming/out-going mail * Actively kept office running efficiently and opened and closed office regularly* Planned & implemented office systems, managed & maintained office supplies * Carefully organized office files, faxed confidential material to associates Show less

* Demonstrated and enforced safety procedures while ensuring guest comfort * Worked both independently and as part of a team ensuring safety in-flight* Assisted passengers with their needs, including stowing carry-on items * Attended to passengers’ questions and needs concerning health, safety, and flight* Participated in pre-flight briefings and safety checks conducted by Pilot * Managed and communicated to all crew members any unusual circumstances

Hotel Management

Activities and Societies: * Dean's Recognition Program * Hotel Association of Canada (George Brown Chapter) Skill Sets in the areas.

Certificate, Hospitality

Enrolled and graduated from Fairmont Banff Springs Hotel's Student Workplace Experience Program. This program offered seminars.

Bachelor Of Arts (B.A.)

Focus on Fiction and Poetry Study of the Novel, Gender & Sexuality in Literature, Canadian Literature, Contemporary Fiction, Religion.

Diploma, Travel And Tourism

Trained on live Galileo Global Distribution System (GDS), learning how to book flights, hotels and rental cars. Learned client retention.