Darius Parker Email & Phone Number

Kent, Wa, Us

Seattle, Washington, United States

Manager for Harborview Patient Relations. Oversee Program Coordinator staff for complaint resolution for HMC Patient Relations. Duties include monthly reporting of complaint/grievance data. Also, long range reporting for the purpose of identifying trends and making recommendations. Oversee complaints and grievances reported to Patient Relations to ensure the meeting of deadline requirements as required by state entities such as WA Department of Health.

Seattle, Washington, United States

Complaint resolution for HMC Patient Relations. Duties include investigating patient complaints and following up with appropriate unit managers or staff. Responsible for communicating resolution to patients in a timely manner, and also responsible for tracking complaint/grievance trends via Excel and PowerPoint reports.Gained knowledge of regulatory requirements ie Patient Rights and Responsibilities, CMS, The Joint Commission, and Department of Health. Also gained experience working closely with Risk Management department to review patient concerns.

Seattle, Washington, United States

Supervise Patient Services Specialists and Program Coordinators at ESC. Duties include supervision of reception and discharge activities, appointment scheduling, referral processing, patient check in/check out, and helping resolve staff and operational issues for the clinic. Assuring adequate staffing and coverage.Organization and facilitation of team meetings.Monitor, collect, and report program data in relation to staff productivity.Hiring, orientation, reflective supervision, performance evaluations, training, coaching, counseling, team building, discipline of staff, and staff development.Developed skills in managing a large staff (15+) in a multi-specialty clinic: Allergy, Cardiology, Gastroenterology, Neurology, Orthopedics, Radiology, Sports and Spine, Surgery, Otolaryngology (ENT), Vascular & Vascular Lab, Surgery, Urology, Urogynecology, Physical Therapy, Occupational Therapy and more.

Seattle, Washington, United States

Surgery scheduling. Act as liaison between patients, physicians, OR, nurses, other clinics and financial counseling for the purpose of coordinating all pre-op planning and preparation. Duties included coordinating pre-admission tests and procedures, obtaining all necessary medical records, diagnostic studies, etc. that are needed for patient care.

Seattle, Washington, United States

Financial Clearance. Obtain/verify prior-authorizations and referrals for patients with who are scheduled for procedures at UWMC.Communicate with UWMC staff, patients and/or third party payors as required to obtain authorizations, determine eligibility, and to answer questions/ resolve concerns.

Seattle, Washington, United States

Customer service (Pre-registration). Provide registration service to patients and UWMC clinics by collecting accurate demographic and insurance information, answering patient/clinic staff questions, and resolving concerns.

Master Of Science - Ms, Data Science

Bachelor Of Arts - Ba, Economics, 3.0