I led the successful cloud server migration project, ensuring seamless continuity of critical programs while exceeding operational objectives. In collaboration with external vendors, I developed and implemented enterprise-wide cybersecurity monitoring policies, significantly enhancing protection against cyber threats. I maintained strong IT governance frameworks by deploying advanced technologies and ensuring full compliance with industry standards. Additionally, I provided comprehensive support for both domestic and international teams, ensuring uninterrupted access to essential software and hardware across global operations.

Oversee front-of-house theater operations, managing crowd control, addressing guest concerns, and resolving issues efficiently. Foster improved communication and collaboration between teams and stakeholders by organizing meetings to address business context, resolve issues, mitigate risks, and answer raised questions.

I orchestrated seven linear and iterative project schedules using project management software, effectively facilitating both agile and waterfall project execution. I produced comprehensive performance metric reports for C-level executives, emphasizing key project deliverables while highlighting associated risks and challenges. To enhance client satisfaction and business adaptability, I developed a strategic 90-day project plan. Additionally, I successfully transitioned a struggling data center to a hybrid AWS infrastructure, resulting in improved operational performance and enhanced data management.

Client: Blue Cross Blue Shield of Illinois I directed the decommissioning of outdated IT servers and applications, facilitating a smooth transition to contemporary technologies. Through the implementation of a process-centric infrastructure approach, I successfully tackled changing business requirements and enhanced system performance. I also kept a close eye on portfolio data to handle budget limitations and prevent scope creep, making sure projects remained on schedule and within their defined scope.

Client: Internal Revenue Service I analyzed the business needs of the IRS to establish a data governance work breakdown structure (WBS) for the ServiceNow onboarding project. Collaborating closely with technical teams, I streamlined the integration of ServiceNow across twelve legacy applications. Additionally, I developed metrics, KPIs, and scorecards to assess project risks and effectively track performance throughout the implementation process.

Client: Washington Suburban Sanitary CommissionI led project intake and scoping sessions to ensure new initiatives were aligned with the Project Management Office (PMO) framework. I provided bi-weekly progress reports to stakeholders and C-suite executives, maintaining transparency regarding timelines and technical execution. Additionally, I managed over ten IT infrastructure and operations projects, optimizing systems and enterprise applications. To enhance PMO performance, I implemented strategic plans and policies aimed at mitigating risks while delivering cost-effective IT solutions.

Assist 91,000 residents and stakeholders throughout council districts by participating in nonpartisan advocacy and creating a conceptual framework for all tiers of government. I have managed several extensive projects centered on research and evidence-based recommendations, developing practical strategies to address constituents' needs and foster agreement on public matters. My knowledge in government relations, public service, and local initiatives is complemented by a solid grasp of regional policy, planning, and constituency advocacy. Working alongside public sector leaders across different tiers of political governance has broadened my network, allowing me to effectively reach project objectives. Furthermore, I have cultivated data management skills and executive leadership capabilities to communicate organizational objectives effectively to stakeholders.