Dariusz Witkowski Email & Phone Number

Warsaw, Pl

Warsaw, Masovian District, Poland

Responsible for contract management, service delivery and respective agreement fulfillment for most important and valuable Customers on operational level; comprehensively controls service delivery regarding quality, time and dedicated budget; ensuring service delivery in a scope, quality and volume as contracted; securing and development of existing client deals; new Customers projects and transition projects for existing Customers; constant cooperation with coworkers and subcontractors to complete the service offering; continuous improvement and optimization of efficiency and contract value; ensuring resources, capabilities and capacity to meet both existing and new business demand; support to new business opportunities; transition and implementation of new business; provides a focus for SLA management and customer satisfaction within dedicated Customer portfolio; pro-actively protecting consistent service quality.

Warsaw, Masovian District, Poland

Responsible for order proceeding and technical coordination of products for Network Capacity (Ethernet, IPLS, IBL, DBL, LIA); verification of orders compliance against vendor offers; ordering of Local Loop, CPE, PSTN/ISDN, patches at Tele-houses (access); handling of cancellation orders; migrations of products - for cost saving reasons and technical reasons (platform consolidation/optimization); support for SBR (special business request) or PMR (product modification request); order tracking, dispatching and coordination with suppliers and customers; hand-over of circuit to customer/sales departments; special reporting (projects); ordering of Interconnections; support for tools development and implementation (T-Gloss); escalations handling; managing of relationships with vendors.

Warsaw, Masovian District, Poland

Responsible for supporting Project Manager in transition of five streams in Poland (Service Desk, Second Level Support, Request Order & Catalogue Management, Build Service, Field Service); supporting Service Delivery Manager, supervising service agreement preparation and signing; preparing offers for service extension; leading the team of 15 employees transferred to T-Systems to provide business continuity; handling escalations; identification and clarification of country specific against central processes; identification of risks and preventing negative impact; cooperation in transition with third party company and directly with customer.

Warsaw, Masovian District, Poland

Responsible for managing of ten persons Call Center, working 24/7 and dedicated to serve national and international carriers regarding failures, planned works and TP sites access. Coordination employees work, including work organization and motivation to improve efficiency. Supporting development and work quality evaluation of team members to achieve assigned tasks and indicators.Direct cooperation with representatives of national and international carriers concerning after sale support and technical problems solving.Participation in projects dedicated to improve and optimize Client-Carriers service processes.

Warsaw, Masovian District, Poland

Responsible for supporting of Director in Region task realization, translation from/to English for Director, meetings and conferences organization, preparing memos, supervising of Region unit tasks realization, preparing analyses, presentations and reports.Responsible for systematization of knowledge about projects in Technical Support Region, coordination of projects which involve Region employees, organization of project status and realization meetings, supervising of task realization.

Warsaw, Masovian District, Poland

Responsible for supporting of Director in task realization, translation from/to English for Director, preparing of efficiency norms for Advisors in Voice Services Department, meetings and conferences organization, preparing memos, supervising of organization units task realization, preparing analyses, presentations and reports. Mostly worked in English due to work with foreign superior.

Warsaw, Masovian District, Poland

Responsible for high level telephone Customer service in after sales service, TP services technical advisory, line failures diagnosing, registration of trouble tickets in systems, dispatching information to appropriate technical unit and failure removal confirmation with Customer.

Warsaw, Masovian District, Poland

Responsible for testing of software, help files and XML files according to functional and language correctness (ad-hoc and following test scripts), testing of whole products, part of software, web sites and graphic localization for polish and world markets, for worldwide companies.