Dariusz Lech

Dariusz Lech Email and Phone Number

Head of Service Management Center @ Atos IT Global Delivery Center PL @ Atos IT Solutions and Services A/S
taastrup, hovedstaden, denmark
Dariusz Lech's Location
Warsaw Metropolitan Area, Poland
Dariusz Lech's Contact Details

Dariusz Lech work email

Dariusz Lech personal email

n/a
About Dariusz Lech

25+ years of experience, as an expert and manager in following domains:- Service Management, Service Opertions- Cyber Security- IT Operation, IT Workplace- Telecommunication and Network Managemet- Customer Care,- Project Management,- Process Management, Improvement and OptimizationGoes step by step towards long term target, by cooperation with well-motivated team.Innovations and process excellence are inborn skills, which in daily use gives countable benefits for company and satisfaction for customers. Wide experience in international company is based on theoretical background: - MBA; ITIL; Project Management and Black Belt Six Sigma +Lean.

Dariusz Lech's Current Company Details
Atos IT Solutions and Services A/S

Atos It Solutions And Services A/S

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Head of Service Management Center @ Atos IT Global Delivery Center PL
taastrup, hovedstaden, denmark
Employees:
5218
Dariusz Lech Work Experience Details
  • Atos It Solutions And Services A/S
    Head Of Service Management Center In Gdc Pl (Ssc)
    Atos It Solutions And Services A/S Jan 2022 - Present
    Polska
    View
  • Atos It Solutions And Services A/S
    Cybersecurity Service Delivery Manager (Csdm)
    Atos It Solutions And Services A/S Apr 2019 - Dec 2021
    Accountable for E2E CyberSecurity Services Delivery: Security Operations Center (SOC)Security Information and Event Management (SIEM)Computer Security Incident Response (CSIRT)Vulnerability (VMS)Distributed Denial of Service (DDoS)New Generation Firewall (NGFW)Intrusion Prevention Service (IPS)Forward and Revers Proxy serviceIdentity Access Management (IAM)Privileged Access Management (PAM)
    View
  • Atos It Solutions And Services A/S
    Head Of Global Process Service Management
    Atos It Solutions And Services A/S Jan 2017 - Mar 2019
    Head of Process Service Managers who leads Service Management for key accounts worldwide
    View
  • Atos It Solutions And Services A/S
    Process Service Manager (Senior Process Manager)
    Atos It Solutions And Services A/S Mar 2014 - Dec 2016
    Bydgoszcz, Kuyavian-Pomeranian District, Polska; Warsaw, Masovian District, Pols
    Supervise ITIL processes for Key CustomerGovern the KPI collection processInstigate the KPI target review processProcess audits and excellencePropose and implement improvement initiativesWork unit alignment (including offshore)Coordinate 3rd party and supervise SLAPerform statistical analysis on request of data for processesProvide all required reports and ensure automated reports are availableCoach process managers
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  • T-Mobile Polska (Deutsche Telekom)
    It Support Operation Manager, It Service Delivery Manager
    T-Mobile Polska (Deutsche Telekom) Sep 2010 - Dec 2013
    Help Desk for PC and accessories.PC PC and accessories purchase process.Multimedia and office technologies development and management.Process owner:- Incident Management (internal and external customers),- Request Fulfillment,- Access Management,- IT Event Management (IT system monitoring), mWallet Shared Service Center for T-Mobile Inetrnational.Project management:> IT Support process improvement,> PC Terminal pilot,> Printing in cloud implementation,> ITSM (workflow) replacement.
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  • T-Mobile Polska (Deutsche Telekom)
    Expert, Team Manager, Service Operation Center
    T-Mobile Polska (Deutsche Telekom) 2008 - 2010
    Trouble Ticket management (Technical Customer Complaint).Service availability monitoring.
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  • T-Mobile Polska (Former Era)
    Team Manager, Customer Care Technical Support, Department Of Network And Service Management
    T-Mobile Polska (Former Era) 1998 - 2008
    Subscriber technical problem solving - process responsible (KPI).Black Berry Incident Management process handling
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  • T-Mobile Polska (Former Era)
    Fault Management Specialist, Network Management Center
    T-Mobile Polska (Former Era) 1997 - 1998
    Operation and Maintenance for Base Station Subsystem (System BSS).
    View
  • T-Mobile Polska (Former Era)
    Customer Care Supervisor / Shift Manager
    T-Mobile Polska (Former Era) Jul 1996 - 1997
    Service Level MonitoringShift plan implementationIVR tree management
    View
  • Orange (Centertel)
    Customer Care Consultant
    Orange (Centertel) 1995 - 1996
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Dariusz Lech Skills

Incident Management Problem Management Monitoring Services Help Desk Support Itil Access Management Customer Experience Management Process Management Service Management Itil Process Implementation Telecommunications 3g Team Management Gsm It Operations It Support It Management System Monitoring Umts Call Center Administration Project Management Process Improvement It Strategy Telco Transmission Mobile Devices Multimedia Six Sigma Lean Management Change Management Contact Center Management Performance Analysis Project Coordination Request Fulfilment Ran Vas Iso 27001 Iso 9000 Reporting And Analysis Sql Vendor Management

Dariusz Lech Education Details

  • Warsaw University Of Technology
    Warsaw University Of Technology
    Material Science And Engineering
  • Warsaw School Of Business
    Warsaw School Of Business
    Business Administration

Frequently Asked Questions about Dariusz Lech

What company does Dariusz Lech work for?

Dariusz Lech works for Atos It Solutions And Services A/s

What is Dariusz Lech's role at the current company?

Dariusz Lech's current role is Head of Service Management Center @ Atos IT Global Delivery Center PL.

What is Dariusz Lech's email address?

Dariusz Lech's email address is da****@****tos.net

What schools did Dariusz Lech attend?

Dariusz Lech attended Warsaw University Of Technology, Warsaw School Of Business.

What are some of Dariusz Lech's interests?

Dariusz Lech has interest in Gardening, Snowboarding, Cycling, Favorite Leisure Activities, Sailing (Sailor License).

What skills is Dariusz Lech known for?

Dariusz Lech has skills like Incident Management, Problem Management, Monitoring Services, Help Desk Support, Itil, Access Management, Customer Experience Management, Process Management, Service Management, Itil Process Implementation, Telecommunications, 3g.

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