• Streamlined business operations by efficiently executing administrative responsibilities, such as scheduling, calendar coordination, data entry, and website maintenance, resulting in an increase in operational efficiency. • Engage in active listening with clients to understand preferences, offer tailored recommendations, and foster positive experiences.• Organized and maintain a proven track record as a communicator and collaborator, fostering positive interactions with diverse clients.

• Worked with a Project Team assigned to acquisitions and mergers for small to medium-sized businesses. • Collaborated cross-functionally with internal and external stakeholders to successfully coordinate 14+ IT migration projects within tight timelines and budgets to ensure successful outcomes in under 1 year.• Collaborated with Project Managers to coordinate project schedules, resources and assign tasks to internal teams. • Managed a team of 6, internal processes, and deliverables, including administrative tasks, project status, and budget analysis, utilizing various project management tools such as Confluence, JIRA, and Microsoft products for enhanced efficiency.• Lead the implementation of Confluence as a collaborative platform to streamline project documentation and facilitate team communication.• Trained team members on Confluence functionalities to ensure efficient utilization across projects.• Spearheaded a project initiative to standardize project team workflows, leading to a 20% increase in team productivity.• Executed calendar management for the entire project team. • Conducted new hire onboarding and training for the project team.• Worked with project management tools such as MS Projects, MS Projects Online, MS Planner, Jira, Confluence, and Notion.

• Pivoted to a fast-paced and collaborative environment remotely. • Contacted 100+ customers a week to follow up with service trials and generate business opportunities. • Assessed business customers’ needs and provided a complete solution.• Coordinated meetings with customers in multiple time zones to discuss potential businesses needs and answer questions regarding Microsoft products.• Supported Microsoft customers while maintaining a high daily activity of 150+ chats a week. • Collaborated with the business team to provide pre-sales support (i.e, to answer questions) and post-sales support to ensure adoption. Interact with customers and provide technical support via live webchat. • Assessed customers’ needs and quickly provided a complete solution, whether that be a product or technical support.

• Served as a point of contact for customers looking for technical assistance. • Assessed customer’s needs and troubleshoot how to use Microsoft Products (this includes experience with all versions of Windows, virus removal, outlook troubleshooting, and office 365 applications.) with customers on either Windows or macOS.• Rotated through different roles and duties such as backing up/migrating data, imaging computers, installing/upgrading hardware in back of house. • Taught and guided customers through problem-solving processes and recorded events and activities in a ticketing system. • Assisted in setting up customers' new computer equipment. • Assisted in teaching and guiding new hires.

• Maintained and monitored 2-4 project plans and schedules at a time.• Reported risks and opportunities to upper management when trends appear. • Documented and followed up on important activities and executed project tasks as required. • Collaborated with 5+ teams in order to meet tight deadlines.• Allocated, maintained, and troubleshoot 1000+ IT equipment used in Alaska Airlines Corporate buildings.• Kept track of progress via ticketing systems. • Responsibilities include imaging, configuring, and deploying computers to airport stations and corporate buildings. • Assisted in special projects including preparing computer equipment for N gates at the SeaTac airport. • Trained and onboard new hires and interns from YearUp.

• Managed inventory including 1000+ iOS devices and accessories as well as providing tier II support via telephone, email, and ticketing system for Alaska employees including pilots, customer service agents, flight attendants, and internal administrators while providing the highest level of customer service. • Managed inventory using excel pivot tables for the receiving and deployment lifecycle. • Maintained data currency to ensure accurate data is available for supervisors.

A contractor for Alaska Airlines.