Recruited, managed and mentored an average of 5 new customer service representatives per year.Monitored the daily activities of 5 customer support teams.Developed, implemented and monitored programs to maximize customer satisfaction and manage on-sitecustomer service representativesImproved service quality and increased sales by developing a strong knowledge of company's products andservices.Addressed negative customer feedback immediatelyResolved customer questions, issues and complaints.Developed and implemented policies, procedures and process improvement initiatives to improve retention ratesand increase customer satisfaction.

Recruited, managed and mentored an average of 5 new customer service representatives per year.Monitored the daily activities of 5 customer support teams.Developed, implemented and monitored programs to maximize customer satisfaction and manage on-sitecustomer service representativesImproved service quality and increased sales by developing a strong knowledge of company's products andservices.Addressed negative customer feedback immediatelyResolved customer questions, issues and complaints.Developed and implemented policies, procedures and process improvement initiatives to

Managed the relationship between Employee and our Client providing customer service via inbound/outboundcallsReceived multiple customer appreciation commendations for team for providing outstanding customer serviceResolved non-mainstream customer issues by owning the customer and assuring customer issues wereaddressed in a win-win mannerConducted monthly call center audits to assure standards set by our upper management teamFormulated a process to tabulate monthly customer satisfaction results and reward top producing representativesto increase morale and competitionCritiqued customer and agent interactions and provided constructive coaching to optimize team resultsRequested disciplinary action from employees when service or behaviors were not within confines of excellentcustomer serviceDeveloped and authored Methods and Procedures and call scripting for representatives use while speaking withcustomers

Managing the purchasing orders requested by clients.Supervising the sales work-teamCommunicating with clients by mail and phone to maintain client satisfaction.Inspect quality assurance to insure service viability and completeness

-Coordinate between my company and the clients regarding the projects-Arrange with my team to know each one will work on each part from the project and develop a work Plan accordingly.-Provide guidance for clients and employees to ensure the correct completion of a job.-Review, quality, and direct contractors and project needs.-Coordinate with clients during project development to ensure potential issues are thoroughly addressed.-Develop work orders as new needs present themselves

Working as coordinator for off-shore projects.Ensure the best performance of the team.Monitor the customer calls to ensure high level of service qualityPrepare the Projects reportDirect contact person to arrange high level of satisfactions between the company and the clients

Supervising call centre team and monitor the customer calls to ensure service quality.Developing the shifts schedule.Conducting training for team members.Handling the customer complains.Prepare and submit the call centre's weekly report.

-Increased consumer purchase of the client as (Mac Donald's, Miracco, AAIB Bank, ABC Bank, Arab Bank, MI,Bank, and Raya Distribution & Many Temp Projects).D2.Donald's, Miracco, AAIB Bank, ABC Bank, Arab Bank,MI Bank, and Raya3. Distribution & Many Temp Projects).-Placed customer order using our systems.Email and troubleshoot customers issues using Outlook Express.Processed returns and exchanges adhering to company policies and procedures.Coached and counseled customers, helping them maintain appropriate compliance.