Experienced banking officer with more than 17 years’ experience in banking industry. Excellent reputation of for resolving problems, improving customer service and operational improvements. Multi – talented officer consistently reworded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Also have experience in investment trading and crypto market trading. Skilled relationship-builder, communicator and multitasker.Highly motivated Sales associate with extensive customer services and sales experience. Outgoing sales professional with track record of driving increased sales, improving baying experience and elevating company profile with target market. I believe that a successful relationship with customers is based on mutual trust and respect. A good customer service relationship, therefore, leads to a more successful business. I have organizational abilities, communicative and interpersonal skills, excellent presentation abilities, willing to travel while working, responsible, analytical, creative. Non -smoker. SKILLS Languages - English (Advanced) I Germany (Basic)Software - Microsoft & LibreOffice packages- SAP (basic), Pexim Solutions- Programming languages: C, C#, Java (basic)- Photoshop & Illustrator – basic proficiency- CanvaWeb & CMS- Wordpress CMS- Email campaign platforms – MailChimp, Campaign Monitor – Analytics- Google Analytics, SEM RushCourses&Training (all certificates- Authorization for representation in insurance and brokerage of insurance business National Bank of Serbia- Basic course on the stock exchange with trading simulation, Belgrade Stock Exchange A.D- Accounting agency, Accounting lsv , Trajkovic Lidija Pr- Certificate of completion of practical training, Belgrade Business School- Accounting training, Accounting agency Radakovic, Slavica Radakovic Pr- Privredna banka a.d. Beograd www.kbm.rs- Beogradska Berza d.o.o. Beograd www.senzalcapital.com- JUBMES banka a.d. Beograd www.jubmes.rs