• Responded and managed 2nd Level Network Incidents within a defined SLA including but not limited to: provider outages, hardware and software failures of infrastructure• Assisted 1st level support with the resolution of incidents• Raised and manage network changes to resolve incidents and deliver requests• Monitored and managed over 110 sites on a global scale (106 Meraki networks, two data centres, multiple factories globally)• Communicated with business users on a… Show more • Responded and managed 2nd Level Network Incidents within a defined SLA including but not limited to: provider outages, hardware and software failures of infrastructure• Assisted 1st level support with the resolution of incidents• Raised and manage network changes to resolve incidents and deliver requests• Monitored and managed over 110 sites on a global scale (106 Meraki networks, two data centres, multiple factories globally)• Communicated with business users on a regular basis about network-specific topics • Configured Cisco and Meraki Network devices: Security Appliances (FTD, ASA, MX), Switches, Routers, Wireless Systems and VPN technologies (Cisco DNA, Cisco ISE, Meraki dashboard (SDN tool)• Configured Network Management Software: Cisco Anyconnect, Cisco Prime, Cisco ISE, Cisco DNA, Meraki Dashboard (SDN) and SolarWinds • Configured Linux Bind using GitLab and Proxy systems• Analyzed network utilization and deliver detailed reports (SolarWinds Orion)• Performed site maintenance from device deployment to cable management• Worked on new site installations and site upgrades• Completed business requests aimed to deliver specialized network solutions• Optimized existing infrastructure through configuration enhancement, automation and hardware and software upgrades• Designed, configured and implemented new network solutions to enhance the network environment Show less

• Installed and configured hardware and software, onsite or remote• Solved problems, performed troubleshooting and analysis in hardware and software related topics• Performed maintenance and repair of different types of hardware (PCs, laptops, printers, scanners) • Provided hands-on support for network operations team and system management team in case of on-site activities • Handled tickets within a ticketing system (ServiceNow) • Collaborated in IT projects and support to… Show more • Installed and configured hardware and software, onsite or remote• Solved problems, performed troubleshooting and analysis in hardware and software related topics• Performed maintenance and repair of different types of hardware (PCs, laptops, printers, scanners) • Provided hands-on support for network operations team and system management team in case of on-site activities • Handled tickets within a ticketing system (ServiceNow) • Collaborated in IT projects and support to enhance internal IT platforms • Responded and managed 1st level network incidents including but not limited to: provider outages, hardware and software failures of infrastructure Show less

• Assisted first level support with the resolution of incidents • Optimized existing infrastructure through configuration enhancement, automation and hardware and software upgrades• I worked in a production environment with major network protocols from OSPF, BGP, MPLS, VPLS to Traffic-engineering and vendors like Mikrotik, Cisco, Ubiquiti Networks, Cambium Networks and Mimosa• Designed, configured and implemented new network solutions to enhance the network environment • Created… Show more • Assisted first level support with the resolution of incidents • Optimized existing infrastructure through configuration enhancement, automation and hardware and software upgrades• I worked in a production environment with major network protocols from OSPF, BGP, MPLS, VPLS to Traffic-engineering and vendors like Mikrotik, Cisco, Ubiquiti Networks, Cambium Networks and Mimosa• Designed, configured and implemented new network solutions to enhance the network environment • Created reports for network utilization analysis • Monitored remote sites Show less

Responsibilities and objectives as IT Operator at store • Administered MS Windows Server 2003 and 2008• Administered end-user workstations• Upgraded and maintained HP Servers, including HW replacement and SW • Investigated, diagnosed and resolved all network problems, including Cisco switches, andend-users problems• Coordinated with the head office and METRO SYSTEMS NOC, for server’s network operation and troubleshooting• Created custom PL/SQL queries and… Show more Responsibilities and objectives as IT Operator at store • Administered MS Windows Server 2003 and 2008• Administered end-user workstations• Upgraded and maintained HP Servers, including HW replacement and SW • Investigated, diagnosed and resolved all network problems, including Cisco switches, andend-users problems• Coordinated with the head office and METRO SYSTEMS NOC, for server’s network operation and troubleshooting• Created custom PL/SQL queries and Views for manager reports from the Oracle database • Developed MS Office macros and Windows batch files in order to automate workflow• Participated in several projects• Communicated with third party technical specialists Responsibilities and objectives as Local IT Security Officer • Implementation Local IT related IM / IT Security measures in the store.• Implementation and enforcement of defined owner for every IT system (application, network folders, etc.).• Train users in application security.• Logical access security - Ensuring that only authorized users can access data, application and systems.• Password policy - Implementation the rules related to Password Policy. • Archiving and back up local data - Ensure availability of data for business requirements. Show less