Darla J. Email & Phone Number

PROGRAM DEVELOPMENT & MANAGEMENT:• Developed, coordinated, implemented, evaluated, and revised the program’s services based on the needs of the clients. • Developed and implemented policies and procedures in accordance with applicable state and federal grants and/or contracts. • Assessed the program’s strengths and weaknesses and specified program goals.• Coordinated delivery of services through case reviews to ensure goals were implemented based on the case plan… Show more PROGRAM DEVELOPMENT & MANAGEMENT:• Developed, coordinated, implemented, evaluated, and revised the program’s services based on the needs of the clients. • Developed and implemented policies and procedures in accordance with applicable state and federal grants and/or contracts. • Assessed the program’s strengths and weaknesses and specified program goals.• Coordinated delivery of services through case reviews to ensure goals were implemented based on the case plan. • Collaborated with local organizations to coordinate services by securing Memorandum of Understanding (MOU). • Revised program policies to address low-utilization rates during the COVID-19 pandemic, resulting in a 42% increase in utilization within six months. • Represented program at weekly service coordination committee meetings conducted by the City of Norfolk’s Continuum of Care (CoC).CLIENT INTAKE/MANAGEMENT:• Interviewed potential clients to determine appropriateness of admission to the program. • Provided case management and counseling services to residents to include developing a case plan with outcomes to overcome homelessness and increase self-sufficiency. • Provided weekly, accurate and up to date client summaries to the Social Services Manager. ADMINISTRATIVE:• Gathered data, compiled statistics, and reported information from Homeless Management Information System (HMIS) and Microsoft Excel to leadership, stakeholders, and community partners. • Created and delivered PowerPoint presentations and trainings to advisory board members and social services staff. • Generated graphs and charts for reports and presentations using Microsoft Excel and Word. SUPERVISION:• Supervised program service providers and interns to include scheduling to maintain appropriate staff coverage, planning and presenting orientation to new staff and interns. • Reviewed case files, training in proper methods and procedures of documentation.• Conducted staff meetings and case reviews. Show less

CLIENT ASSESSMENT:• Conducted initial phone interview and assessment with potential clients to determine eligibility and/or immediacy of need. • Conducted strength-based intake assessments for 103 clients. • Interviewed clients to identify familial structure/demographic to determine family and community support systems and identify potential cause of unmanageable addictions or behavioral issues and concerns. • Developed and established case plans for each client to include both… Show more CLIENT ASSESSMENT:• Conducted initial phone interview and assessment with potential clients to determine eligibility and/or immediacy of need. • Conducted strength-based intake assessments for 103 clients. • Interviewed clients to identify familial structure/demographic to determine family and community support systems and identify potential cause of unmanageable addictions or behavioral issues and concerns. • Developed and established case plans for each client to include both long- and short-range goals in the following areas: safety; education; career development; personal financial issues; and physical and mental health.CLIENT MANAGEMENT:• Established clear and consistent lines of communication with service providers to ensure client needs were clearly identified and met. • Followed up with an average of 14 clients on a weekly basis to evaluate progress towards goals and to adjust timeline as necessary. • Conducted 2,276 client interviews and made 155 referrals to assist clients in addressing basic needs. • Provided intensive case management services to 103 clients and maintained detailed case notes for each client meeting and/or interaction using Microsoft Word. • Used motivational interviewing techniques and a strength-based approach to help clients navigate towards successful goal attainment.ADMINISTRATIVE:• Maintained monthly statistics for all case management meetings, inbound and outbound phone calls, and distinct services provided. • Maintained an updated and detailed spreadsheet of programs, services and housing providers in the local community. • Maintained client case files including case plans, incident reports, client logs, and other paperwork relevant to delivery of service. • Maintained close liaison with local agencies at weekly housing consortium meetings. Show less

• Completed client interviews to determine eligibility for a wide range of social services programs. • Distributed over $26,000 of utility assistance to low-income households. • Maintained accurate case details and statistics for emergency services assistance programs. • Provided food assistance to more than 100 low-income households. • Conducted client intakes and assisted with Christmas assistance/Toys for Tots distribution.• Completed the Vulnerability Index – Service… Show more • Completed client interviews to determine eligibility for a wide range of social services programs. • Distributed over $26,000 of utility assistance to low-income households. • Maintained accurate case details and statistics for emergency services assistance programs. • Provided food assistance to more than 100 low-income households. • Conducted client intakes and assisted with Christmas assistance/Toys for Tots distribution.• Completed the Vulnerability Index – Service Prioritization Decision Assistance Tool (VI-SPDAT) for homeless clients to assess needs and make appropriate housing recommendations. Show less

• Prioritized applications by creating appropriate batches for routing and expedited applications. • Received, sorted, delivered, processed and logged regular and expedited postal mail. • Performed data entry for 3,042 passport applications with 99.9% accuracy. • Reviewed application information and printed passport books using passport printers. • Assisted in training three employees in the essential job functions.

• Provided 1,000 hours of instruction for Intelligence Team Trainer (ITT) convenings, assisting six Carrier Strike/Amphibious Readiness Groups (CSG/ARG) in meeting Fleet training requirements.• Trained five ITT instructors on Global Command and Control System-Maritime (GCCS-M) intelligence applications and scenario scripting software.• Provided 307 hours of training to active and reserve component new accession and fleet conversion sailors. • Developed ITT SUPPLOT/EXPLOT Job… Show more • Provided 1,000 hours of instruction for Intelligence Team Trainer (ITT) convenings, assisting six Carrier Strike/Amphibious Readiness Groups (CSG/ARG) in meeting Fleet training requirements.• Trained five ITT instructors on Global Command and Control System-Maritime (GCCS-M) intelligence applications and scenario scripting software.• Provided 307 hours of training to active and reserve component new accession and fleet conversion sailors. • Developed ITT SUPPLOT/EXPLOT Job Qualification Requirements (JQR) to cross train instructors, thus increasing office productivity and effectiveness.• Created tactical report (TACREP) tracker and Navy tactical task (NTA) quiz to enhance and optimize training effectiveness.• Executed department supply requisitions, processed 50 DRMO items, and reutilized $16,000 of furniture and equipment.• As a DoDIIS-PKI trusted agent for NMITC, aided 219 OPINTEL students and five staff members to acquire digital certificates; ensured 100% authorized access to controlled intelligence systems.• Managed a wide-ranging inventory of office consumables and equipment for a department of 56 employees. • Prepared over 20 Internal Request Documents, ordered $3,076.62 worth of supplies and shelved 527 items, resulting in increased work center efficiency.• Made over 80 referrals to military and community resources to improve students' quality of life and enhance their ability to successfully complete training.• Gathered and analyzed information from intelligence databases, libraries and files. • Contributed to over 300 operational intelligence briefs and reports, providing critical support to Composite Warfare Commanders. • Maintained employee records, meeting all deadlines for periodic training and personnel qualification standards.• Performed duties as the shipboard Enlisted Surface Warfare Specialist (ESWS) test coordinator, including scheduling, facilitating, and scoring tests. Show less

Master Of Social Work - Msw, Children, Youth, And Families

Human Services/Management