Darla Meyer Email & Phone Number

Wisconsin, United States

Dubuque, Iowa Area

Responsible for Analytics Reporting and Analysis Customer Health program targeted at increasing speed to payment for medical hospital and channel partner clients. Oversight of: Production of reporting, internal and external presentations to client executive leadership and follow-up improvement actions. Team also provides support, primarily report customization, for clients contracted for Acuity analytics software. Scaled reporting via automation and Six Sigma principles. Oversight of other team work including: analytic reporting for business process compliance driving internal quality and efficiency, business process documentation, customer surveys and customer notifications.

Dubuque, Iowa

Responsible for providing phone, chat and electronic support for medical claims processing software to hospital billing specialists. Work direction focus: superior product knowledge, complex problem solving skills, customer service skills, policy compliance, attention to detail, preventative mindset and proactive strategy. Actively engaged in product release teams providing client feedback and key product support-ability requirements.

Medical Claims Processing Analyst

Responsible for delivering outsourcing services for Intel Windows servers. Utilized Six Sigma and lean principles to drive root cause analysis and improvement actions.

Dubuque, Iowa

Facilitated discussions across teams to adopt new six sigma methodology and directed resolution of issues escalated to Director of Dubuque site. Increased communications including client presentations to ensure client expectations and business priorities remained aligned.

Marietta, Georgia

Relocated to assist my family’s business following their strategic acquisition creating the 17th largest national florist. Developed and managed 7-day-a-week national customer service department in multi-store environment. Implemented CRM system to manage and track customer touch points, built loyalty and marketing programs.

Alpharetta, Georgia

Responsible for marketing and project management of hardware/software solutions for entertainment and petroleum convenience store industries. Led market research, product announcement and business case analysis evaluating client business needs and return on investment. Project managed delivery of quality products on schedule and within budget. Product line focus: Windows CE based kiosks and terminals.

Research Triangle Park, Nc

Research Triangle Park, Nc

Research Triangle Park, Nc

Research Triangle Park, Nc

Research Triangle Park, Nc

Master Of Business Administration (M.B.A.), Marketing

Master Of Engineering - Meng, Electrical And Electronics Engineering

Bs, Industrial Engineering