Contacting patients to investigate patient concerns and to process orders in a timely manner.Accept responsibility for the outcome of my work via feedback to improve personal results.Proficient in multiple pharmaceutical databases to ensure patient satisfaction.

Responsible for contacting benefits office’s to verify, update and process orders.Liaison between clients and account management.Worked with our corporate office to solve issues quickly and efficiently.Created and updated prior authorizations.

Efficiently processed patient orders and addressed patients concerns.Proficiently handled high volume calls with a positive attitude.Gather appropriate data and diagnose the cause of the problem; evaluate, develop and deliver alternative course of action.