Darla Young Email & Phone Number

Port St. Lucie, Fl, Us

Flower Mound, Texas, United States

55+ Active Adults Community

Houston, Texas, United States

• Handle high quantities of BI / PD claims daily (well versed with AUTO/BI claims).• Work closely with policy holder, claimant and select service to ensure a great customer service experience. • Determine liability in motor vehicle accidents. • Worked property desk claims completing extremely high claim volumes daily during catastrophe season.• Worked Total Loss (Mitchell survey, NADA survey). Determine damages (flood, hail. man-made) and vehicle value. • Experienced at Setting up rental services and appointments for estimators. • Successfully defuse attorney and claimant issues.• Practice great customer service skills daily with policyholders and attorneys.• Prompt for daily work assignments.• Very well organized and detailed, great problem solver and diffuser.• Knowledgeable in TWIA claims (coastal).• Professional with the client, staff, and the claimants. • Knowledgeable in Flood claims process.• Willing to travel on noticeably short notice.• Very well versed in Insurance Terminology and Verbiage.• Corresponds well with legal counsel, determine what the insurance company will pay out. • Able to take recorded statements, interview parties involved and report to management if needed. • Evaluate all data such as hospital bills, police reports collected, and other important documents. • Negotiate settlements and authorize payments.• Investigated and closed countless claims (over 300 BI/PD claims assigned at any given time).• Experienced in reimbursement tracking, skip trace, research, and resolve customer• Examine flood claims on location and completed file review to settle claim.• Proficient in requesting street camera recordings (per guidelines of the company).• Proficient in X1 (Xactimate 28) XA and Symbility

Carrollton, Texas, United States

• Investigates auto claims.• Licensed in 12 states• Systems/Software: ISO. LEXIS NEXIS, Navigator• Conducts interviews with all affected parties of insurance claims.• Accesses police records for review.• Inspects property damage to determine amount of company’s liability.• Utilizes various databases to retrieve liability investigations. • Performs research through phone calls, SMS, emails, and fax.• Operates in a fast – paced environment. • Identifies and investigates suspicious claims.• Communicates with insureds, agents and / or claimants and body shops, to provide final liability decisions and payments.

Mckinney, Texas, United States

• Leased apartments. • Greeted all prospects and residents with a smile and professional courtesy. • Toured community with prospective residents. • Pre-qualify applicants. • Reviewed pending applications to be submitted for approval. • Notified applicants on status of application. • Move-in new residents. • Reviewed all necessary paperwork with the new resident. • Accepted payment as pre-determined by Assistant Manager. • Understand and complete all lease paperwork in an accurate and timely manner (including applications and credit checks).• Delivered move-in gifts and walk units prior to move-in.• Issued keys. 3• Renewed current resident leases. • Notified residents regarding lease expiration and determine the length of the new lease. • Typed up new leases promptly.• Reviewed new lease terms with resident. • Move-out vacating residents. • Completed all necessary move-out paperwork in an accurate and timely manner. • Retrieved all keys, passes, etc. from resident. • Maintained company customer service standards. • Clearly and effectively assist current residents with concerns and needs to minimize resident problems in a professional manner. • Maintained positive resident relations. • Attended resident functions unless directed otherwise by supervisor. • Other general office duties such as opening and/or closing the office, typing, filing, answering phones, and assisting with weekly reports.• Complete quality control procedures as directed by supervisor. • Perform additional duties, responsibilities or projects as assigned. • Always represented the company in a professional manner.

Dallas/Fort Worth Area

* Managed and supervised sales team through training and motivation to achieve company goals* Delivered on targets for sales and occupancy growth, and exceeded expectations* Stabilized and grew occupancy from 80% to 97% within six months* Led operations for planning, marketing, leasing, billing, maintenance, budgeting, auditing, and reporting*Designed and delivered operational improvements which increased leasing, occupancy, property condition, and overall resident satisfaction

Dallas,Texas

* Managed sales team and consistently exceed sales goals and targets* Improved resident satisfaction and experience * Increased overall retention rate, averaged at 60% closing ratio and reduced delinquency by 90%

6 Povidence Place Mall, Providence, Ri 02903

* Top-Producing Sales Manager and Sales Associate for over a decade* Supported team goals while consistently exceeding weekly, monthly and yearly sales goals* Provided exceptional service to build customer relationships for the long-term* Managed promotional and vendor events as well as vendor relationships* Designed and implemented merchandising and stocking strategies for optimal results* Provided honest and tactful feedback and guidance to customers and sales associates* Set the tone as a brand ambassador, customer advocate, and leader of company culture