Manager Merchandise Operations
Minneapolis, Mn, Us
Manage team responsible for optimization of Merchandise Specialist functions, focusing on best practice innovation, training facilitation, how-to process support and issue resolution to achieve alignment with strategic goals, drive change and increase performance. Built communication, sponsor roadmap, coaching, training and resistance management plans to support enable transformed role of 120 Merchandising Specialists, driving alignment with organizational change management strategy Uncovered and resolved product management process gaps needed to support company’s transition to omni-channel inventory by creating best practices, providing training and driving behavior changes of 400+ employees Directed team of 100+ overseas employees to deliver 24 x 7 support for Digital Buyers in Minneapolis through accurate product setup and timely launch to Target.com Identified business requirements to support new product information management and vendor management technologies, resulting in workflow efficiency for employees and business partners Ensured adoption of best practices to drive accuracy in digital product content leveraged by customers, supply chain systems and compliance partners Built Problem Receiving Ticket project plan, created training, on-boarded employees, established metrics and communicated results to senior leadership within 7 days of issue identification, delivering a closure rate of 93%