Darla Higgins Email & Phone Number

Livonia, Mi, Us

Pet Supplies Plus is the largest franchised pet supply retailer in the nation. We are a trusted pet supply company with over 25 years in this growing $99 billion industry, with over 600 corporate and franchise locations in 38 states and growing! Our team members are essential in delivering our mission to be America's favorite neighborhood pet store by helping our neighbors find the right products for their beloved pets.In my role, I lead the strategy and execution of HR services from recruitment/talent attraction to onboarding, payroll, and our employee value proposition. Additionally, my team leads the HCM systems strategy including configuration, compliance, implementations, enhancements and maintenance for effective team member management.

Livonia, Mi, Us

In this role, I had the opportunity to fulfill a passion of matching talent with opportunity! I led our recruiting systems, programs and initiatives to further our talent reach and highlight career opportunities in new and existing communities.2019-2020, I led the project to replace our HR systems (HR, Payroll, Benefits, Recruiting & Onboarding, Employee File Management), RFP through implementation.In 2019, I initiated and led the project to uncover our Employee Value Proposition from proposal, planning, discovery, uncovering to finalizing tools, rollout and activities to unleash our team member experience and brand.

Livonia, Mi, Us

Strategic Field HR Partner for all corporate pet center locations (180 and growing). Drive program initiatives in support of team, community and brand growth. District and regional consultation and program development in key human resources development areas including employee relations, performance management, talent development, recruiting and new team member experience/on-boarding.

Troy, Mi, Us

Dealership group offering an array of automotive solutions to retail and industry customers throughout Michigan and Florida, including 34 dealership locations and auto repair, collision service, and accessory centers.Human Resources Leader focused on driving and aligning talent acquisition philosophy and program with company strategy.

Ann Arbor, Mi, Us

Joint Adjustment Committee (JAC) for Borders employees displaced due to Borders closing, announced July 2011. Responsible for brainstorming and executing events, communication, and networking opportunities to assist candidates in securing positions.

Ann Arbor, Mi, Us

Outsourced and managed customer contact center. Spearheaded performance improvement, leadership development, training, contact forecasts, consumer communication, and contact summary reporting focused on website and customer experience improvements.

Ann Arbor, Mi, Us

Directed store processes, communication, chain-level execution of tasks and project initiatives in support of driving sales and maximizing store hours. Business SME for company-wide inventory management system implementation.

Ann Arbor, Mi, Us

Managed consumer customer service and corporate sales service teams. Oversaw direction, program testing, and execution of objectives including quality customer interaction, service and financial expense, and $800,000 in payroll/24 staff.

Ann Arbor, Mi, Us

Developed HR organization philosophy/processes following company formation and through growth. HR business partner for Information Technology, Operations, and Marketing responsible for all facets of Talent Management.