Darlene Bacon Email & Phone Number

Gahanna, Oh

➤ Gathering and analyzing data to establish system requirements and ensuring the successful completion of all major activities, tasks, and deliverables pertaining to the requirement analysis stage.➤ Leading large SaaS deployments/implementations for major clients including Nashville Electric Service, Portland General Electric, Southern California Edison, PNM Resources, and Spectrum.➤ Participating in the design, testing, and development of projects by translating business requirements into detailed software and technical specifications for the various stages of the analysis process.➤ Working directly with clients to define and prioritize needs to develop work plans and estimates, including initial requirements, data mapping, data flow, data processing, and testing.➤ Researching, evaluating, and recommending systems, equipment, and technologies based upon client needs, designing and building extensive workflows for clients, and providing clients with post-installation or integration support.➤ Drafting technical instructions, engineering plans, technical designs, and other systems integration related documents.➤ Developing and conducting testing plans and procedures based upon system recommendations as well as successfully training multiple client groups on how to use the software specific to their needs.➤ Identifying, addressing, and resolving technical roadblocks preventing clients from meeting project requirements by collaborating both internally and externally to troubleshoot client needs and explore solutions.➤ Leading system and user testing activities to drive client acceptance and contributing to establishing and documenting best practices for client requirements, process development, or design activities.

Rancho Cucamonga, Ca

➤ Served in a lead role in third party customer implementation of SPIDAmin and oversaw workflow development, resource allocations, and design as well as led user acceptance testing for multiple projects.➤ Assisted the system testing team by effectively writing scenarios, use cases, and scripts for testing, leading multiple training sessions for client and third-party users, and writing job aids for all processes involved in implementations.➤ Communicated with customers, Distribution Engineering, Distribution Operations Center, and other internal organizations to determine technical requirements regarding the design of new customer-driven projects.➤ Defined the scope and operational requirements for preparation of preliminary designs and coordinated design activities for all infrastructure replacement programs including those for technical operations support.

Gahanna, Oh

➤ Assisted project managers in proposal entry, accounting, and billing as well as tracked project status in Google Docs.➤ Applied knowledge of the National Joint Utilities Notification System and coordinated state, county, and city road permitting as well as effectively wrote thorough training manual for administrative staff.➤ Provided input to sales and operations regarding the technical and business considerations associated with areas such as estimating, timing, special resource needs, or other aspects peculiar to specific projects.➤ Interpreted project documents, estimates, timelines, schedules, and other information as available to select the proper equipment to achieve the scope of work required in the most economical and functional manner.➤ Ensured project documents, estimate, and other information were readily available to all necessary personnel to maximize productivity on the project and provided project feedback and process recommendations.➤ Provided accurate controls or special systems start up and commissioning including point-to-point checkout on projects and prepared start-up documentation such as daily logs, check out logs, and commissioning documents.➤ Accurately forecasted costs for each project area and tracked expenses over time to achieve budget or forecast goals.➤ Ensured projects are booked correctly and that all necessary forms are completed for both internal and external purposes as well as identified change order opportunities and coordinated with sales to document, pursue, and book them.