Darlene Christensen Email and Phone Number

Served as an "essential worker" and team member of largest global e-commerce company providing home delivery of fresh food during a worldwide pandemic.• Utilized proprietary technology to stock and track inventory and pick, bag, label, and batch grocery orders.• Consistently and accurately met deadlines for 2-hour delivery windows.• Made recommendations for process efficiencies and safety measures, some of which were implemented.• Met strict guidelines for personal distance and proper food and personal sanitation.• Provided assistance to trainees when requested.

Supported Donor & Alumni Relations team covering a maternity leave

Project support for the Engineering team as well as general office administration for a leading telecommunications services company.• Supported Engineering team by performing Salesforce updates and other administrative tasks.• Accurate daily upload of completed deliverables to client's project management database.• Prepared and processed new orders for Engineering Managers.• Printed, quality checked, and shipped finalized construction drawings.• Developed and maintained trackers for outstanding issues and shipments to engineers and clients.• Provided general office support by assisting with new hire onboarding, provisioning office security passes, working with property management to resolve building issues, and requisitioning of office supplies.

Contract role serving as member of fulfillment team for one of the largest and tenured automated pharmacy solutions companies.• Utilized advanced customer service and problem-solving skills to speak with customers, enter and process their orders, and follow up on outstanding issues. • Provided specialized attention for VIP customers to expedite processing of purchase orders and track portfolio fulfillment.• Determined root cause of systemic issues and offered corrective solutions.• Created and emailed purchase orders/return authorizations for customers and suppliers and maintained inventory control using Great Plains software.

Provided executive level support for VP/Managing Director, VP/Demand Head, as well as support for 6 additional local and international team members for renowned, award-winning CRO (Contract Research Organization).• Supported executives by managing complicated and dynamic calendars, preparing reports, booking complex and often fluid domestic/international travel, completing expense reports, taking meeting minutes and tracking action items.• Planned successful, productive, and cost-efficient global meetings including contracting and arranging hotels and ground transportation, technology, food and beverage, rooming lists, attendee pre-trip logistical emails, and vendor payments.• Increased client satisfaction and decreased processing time by ~60% by developing and implementing a new procedure for provisioning client access to internal systems.• Served as a key contributor to Strategic Alliance team servicing a top ten account including tasks supporting renegotiation of multi-year MSA, preparing quarterly governance reports, tracking KPI results, and producing monthly financial updates.• Liaised and developed effective and cooperative cross-functional relationships with executives, middle management, peers, clients, and internal/external job candidates. • Streamlined costs for team travel, technology, and office supplies, as a vigilant steward of company resources.• Collaborated with clients’ administrators to resolve complicated scheduling of weekly, quarterly, and ad-hoc global meetings.

Provided comprehensive executive level support for remotely located VP of Global Operations and Supply Chain and team of 7 Vice Presidents for one of the world’s largest global manufacturers of hand and power tools with annual revenue of $1.5B.• Handled global travel planning including complex international air routings, hotels, and ground transportation using advanced destination knowledge.• Planned and executed single- and multi-day meetings including location sourcing and contracting, coordination of ground transportation, meals, special events, A/V requirements, and on-site support for groups of 10-200. • Key contributor to retention of a significant % of top talent during consolidation of two plants, exceeding goal.• Planned extensively for nearly 200 people encompassing: analysis of employee data and contracting group blocks with multiple airlines, hotels, meal venues, and motorcoach companies. • Created and implemented age-appropriate children’s programs including safety and security protocol. • Design/assembly of welcome packets and served as on-site liaison for suppliers, employees and guests.• Managed executive’s dynamic calendar including arrangement of telepresence, web, and audio conferences to simultaneously connect several facilities across multiple time zones.• Anticipated and proactively addressed executives’ needs by keeping informed of critical projects and high level business plans that were strictly confidential and often sensitive in nature.• Remained approachable and responsive to internal and global customers to develop collaborative relationships.• Utilized extensive experience with Concur expense reporting to accurately complete expense reports for multiple executives including foreign transactions. • Assisted with onboarding process by acting as liaison for new team members: preparing workspace, arranging travel in initial weeks, and coordinating cross-functionally to ensure receipt of technology for a seamless immersion.

Senior Administrative Assistant to:VP / Head of North America, Rare Genetic Diseases Marketing, January 2013 – June 2014 Supported remotely-based executive with responsibility for a team of 200+ in-house and field-based employees.VP / Head of North America, Rare Genetic Diseases Business Unit, February 2012 – August 2013 Supported executive of team leading the marketing efforts for an $800M Business Unit.

Provided support for several high-level executives including President, VP of Supply Chain, VP of China Operations and the Controller as well as back up assistance for Executive Assistant to CEO, CFO, and Legal Counsel.• Handled heavy calendar management, complex domestic and international travel arrangements, and all details of internal/external meeting planning including multi-day, multi-state visits for potential foreign investors.• Negotiated contracts for parking, hotels, and car rental companies, as well as designed RFQ for new corporate travel provider, conducted potential provider interviews, made recommendation for provider, oversaw implementation and provided company-wide support for Concur and reported monthly usage/savings to ELT.• Used Concur to accurately complete/track expenses in a timely manner for 8 executives including one internationally-based VP.• Managed all aspects of a 15-person office including ordering office supplies, employee onboarding, employee parking passes, and liaised with building management to procure/manage security badges.

Sole proprietor of commercial Interior Design company focusing on healthcare, hospitatlity, education, and office space with annual sales of ~$200K.• Met with clients, performed construction drawing takeoffs, estimated projects, developed proposals, and managed all orders from receipt through final installation by working with suppliers and contractors.

• Provided administrative support for Vice Presidents and Product Buyers including meeting minutes, flowcharts, and vendor communications. • Prepared contracts, scheduled vendor meetings, and confirmed travel arrangements for European buying trips.• Coordinated and oversaw all details for over 15 river cruise products including space/load management with suppliers, preparation of product information packages for costing and creative teams, and product presentations for sales and customer service teams.• Accurately proofread and electronically edited all catalog spreads and supplemental product information under extremely tight deadlines.• Spearheaded effort to create all onboard collateral materials including bar and dinner menus, quality surveys, in-room services guides, and all onboard request forms.• Collaborated with cross-functional teams to launch three new riverboats including selection and purchase of all books for ship libraries and videos for onboard viewing.• Evaluated post-trip quality surveys and reported results to product teams.

- Supported Performance Engineering department by preparing all documentation and reports for shared savings invoices - Obtained customer energy usage from utility companies and gathered weather data from the NOAA (National Oceanic and Atmospheric Administration)