Darlene Coleman

Darlene Coleman Email and Phone Number

Associate Quality and Process Improvement Analyst @ UBC
Memphis, TN, US
Darlene Coleman's Location
Memphis, Tennessee, United States, United States
About Darlene Coleman

I am a hard worker, quick learner, and work well with others. I am a team player and enjoy what i do when it comes to working in workforce, quality, customer service, and manager relief.

Darlene Coleman's Current Company Details
UBC

Ubc

View
Associate Quality and Process Improvement Analyst
Memphis, TN, US
Darlene Coleman Work Experience Details
  • Ubc
    Associate Quality And Process Improvement Analyst
    Ubc
    Memphis, Tn, Us
  • Ubc
    Associate Quality & Process Improvement Analyst
    Ubc Feb 2015 - Present
    Memphis
    Audit cases, Assist with mock calls, create Quality tips, meet with clients, assist with SOP’s, Redact calls, Evaluate calls, schedule meetings with supervisors and area manager, side by side calibrations with agents, run weekly and monthly reports, assist team mates with issues, train team mates on work processes, audit patient accounts, send reports to supervisor, program manager, and team mates. Score mock calls with new hires, perform Quality new hire training. Send Quality tips. Audit patient enrollment forms and Standard Operational Procedures. Coach agents.
  • Att Mobility
    Workforce Analyst
    Att Mobility Jan 2001 - Feb 2015
    Greater Memphis Area
    Scheduling Analyst, run reports, provide customer service to agents and managers, review and schedule vacation time, update schedules, report issues and outages, audit schedules, confirm vacation hours, review system outages, and assist team mates.
  • Mci
    Telemarketer
    Mci Dec 1999 - Sep 2001
    Call out to customers and get them to change their landline service. Review landline packages in an out of state.
  • John Richard
    John Richard'S Collection
    John Richard Jun 1994 - Dec 1999
    Quality Inspector and Team Lead

Darlene Coleman Skills

Business Analysis Call Centers Management Telecommunications Business Process Improvement Team Leadership Forecasting Team Management Customer Experience Change Management Customer Service Customer Retention Training Vendor Management Process Improvement Direct Sales

Darlene Coleman Education Details

Frequently Asked Questions about Darlene Coleman

What company does Darlene Coleman work for?

Darlene Coleman works for Ubc

What is Darlene Coleman's role at the current company?

Darlene Coleman's current role is Associate Quality and Process Improvement Analyst.

What is Darlene Coleman's email address?

Darlene Coleman's email address is co****@****aol.com

What is Darlene Coleman's direct phone number?

Darlene Coleman's direct phone number is +190127*****

What schools did Darlene Coleman attend?

Darlene Coleman attended Mississippi Valley State University, Vaiden High School.

What skills is Darlene Coleman known for?

Darlene Coleman has skills like Business Analysis, Call Centers, Management, Telecommunications, Business Process Improvement, Team Leadership, Forecasting, Team Management, Customer Experience, Change Management, Customer Service, Customer Retention.

Not the Darlene Coleman you were looking for?

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.