• Manage Telecommunication and IT assets across a diverse customer base, including Tangoe’s Key, Enterprise, Mid-Enterprise, and Partner segments. • Oversee system design, project management, performance evaluation, and user acceptance testing.• Transition projects from implementation to lifecycle global support team.• Negotiate standard legal terms with customers (MSA and SOW).• Develop and maintain relationships with over 200 customers and vendors.• Monitor daily operations to ensure productivity and quality goals are met. Team achieved a 67% year-over-year increase in inventory counts in 2023. • Supervise and mentor global managers and their teams.• Support global operations: manage productivity and quality metrics, resolve risks and inconsistencies.• Central point for customer escalations and program deliverables oversight.• Drive innovation by incorporating new ideas and leveraging automation and AI to improve efficiency.

• Directed telecommunications expense and vendor management operations.• Built and maintained IT asset inventories and managed customer relationships.• Developed and maintained relationships with customers and vendors.• Monitored daily operations to ensure productivity and quality goals are met.• Supervised and mentored global managers and their teams.• Handled global operations, managed productivity, quality metrics, and resolved risks and inconsistencies.

▪ Advanced understanding of Domestic & International Telephony: VOIP, PBX, Data, & Network▪ Held daily conferences to ensure all client issues are resolved in a timely manner▪ Created Ad-hoc reporting used for both internal & external metrics▪ Formed methods and procedures to create team stability▪ Managed team through daily operations▪ Guided team in areas of project management, goals▪ Interviewed, hired, and trained new employees▪ Worked alongside with Audit Team resulting in client savings against Contract Tariff Rates▪ Created client inventory through use of Vendor & Client provided data, Web – Based Applications,▪ Analyzed Invoices, Electronic Data Integration (EDI), and MACD▪ Worked with multiple spreadsheets in MS Excel to create, manipulate, and produce data to integrate into a web-based application▪ Procurement - Provision, analyze, & make changes to client orders

▪ Managed Sample Invoicing utilizing Microsoft Excel▪ Managed $300 million annually for shipments to Federal Outlets of America (FOA)▪ Managed the coding of invoices for international shipments▪ Prepared journal entries and cost adjustments at month-end▪ Retail Inventory – Managed on-site Inventory Reconciliation to satisfy Sarbanes-Oxley Audits

▪ Managed Accounts Payable & Receivable - including cash and bank deposits ▪ Prepared payroll checks for employees▪ Managed new customer contracts▪ Scheduled services & implemented problem solving techniques