Darlene Cunningham Email & Phone Number

Responsible for implementing quality and business process improvement initiatives for the Southern California, Arizona and Alaska Markets. Research, analyze, initiate and facilitate process improvement projects for improved productivity, improved customer satisfaction and cost savings which included a 50+% reduction in Delivery Exceptions in each market. Identify and act on improvement opportunities based on IQA results. Schedule and facilitate Quality Management Review Meetings,ensuring the QM Review meets ISO 9001:2000 requirements and CE quality policy. Maintain required records of management system oversight, including management review minutes, CAP’s, and continual improvement efforts.

Credit Supervisor for a team of 15 Credit Analysts with the primary focus to lead and mentor the credit team on system and software enhancements, reduction of aged trail balances, and credit line analysis. Performed on-site customer visits to resolve account issues as well as review procurement requirements and present proposals. Acting liaison for internal departments to resolve customer issues and account set-up requests