Darlene Hall Email & Phone Number

Police Department

Gresham, Or

Experienced Office ManagerCreative and dynamic office management professional with 12+ years of proven excellence as a key leader and valuable resource in a highly successful company.— Key Qualifications —• Driven passion for learning with extensive training and courses in human resources, payroll and contract law, employee discipline, wage and hour compliance, and OSHA compliance essentials.• Detail-oriented organization skills coupled with deadline-focused time management abilities that enable precise coordination of multiple concurrent projects and operations.• Proven success acquiring highly-skilled talent through exceptional interviewing techniques and intuitive candidate screening methods.• Efficient and accurate technical skills including 90+ WPM typing speed, rapid 10-key by touch data entry, advanced Excel utilization, and extensive HRIS training. Professional ExperienceApollo Drain & Rooter Service Inc. – Gresham, OregonOffice Manager, 2006 to PresentManage a wide array of critical office functions for a full service plumbing, drain cleaning, and excavation company with 45+ employees and annual revenues over $7 million. Assist in the coordination of human resources activities, payroll administration, worker’s compensation, recordkeeping, and employee training.• Drastically increased revenue by spearheading the implementation of digital invoicing to streamline processes and reduce costs.• Routinely collaborate with senior management to develop and renew benefits plans and programs while maintaining relationships with carriers including medical, COBRA, 401k, and worker’s comp.• Recruited talented personnel to expand operations by managing job postings, screening candidates, performing initial interviews, conducting background checks, and making hiring recommendations.

As HR Manager, my responsibilities include posting job ads, creating job descriptions, interviewing and onboarding. Additionally I am the 401k administrator, handle all workers' comp claims, unemployment claims, lawsuits and various other administrative duties. I am also responsible for device management, software training and integration, maintain various business licenses, collaborate with management team to keep systems and processes current. Mentor and guide management team with personnel issues, specifically involving performance and disciplinary processes.

Gresham, Or

I have worked for Apollo Drain since March, 2002. I began as a CSR/Dispatcher, within 2 years I was an accounts receivable clerk, and within four years I assumed the position and responsibility of the Office Manager. As office manager, I processed weekly payroll for approximately 50 employees. I was instrumental in training and supervising up to 12 office staff in several roles. I developed and maintained training processes for onboarding new employees.

Daily processing of technicians invoices, between 400-500 each weekEnsure accurate billing information and tracking of job costsAssisted Office Manager in payroll processing during vacation periodsInvolved in multiple aspects of collections

Developed customer service skillsSchedule approximately 300-400 customer service calls each weekDaily interaction with customers Dispatch and route service technicians and plumbers

FSL handled workers' compensation cases, probate cases and other civil litigation.I drafted court pleadings and w/c hearing applications, transcribed dictation, maintained client files, answered phones, filed court paperwork, also assisted in monthly client billing statements.

Drafted court proceedings; heavy client contact; assisted attorney in hearings; maintained client files including trial prep; responsible for filing all court pleadings; typed all correspondence using dictation equipment; prepared monthly client billing statements

B.S., American Jurisprudence - Legal Studies

Bachelor Of Science, Legal Studies

I have attended the following classes / seminars in the previous 3 years: Dealing with Unacceptable Employee Behavior; The Essentials.