• Worked as a liaison between UPS freight forwarding and external customers, while managing customer expectations, in a fast-paced multitasking NVOCC organization.• Tracked and managed import ocean LCL /FCL shipments. Container types included 40’ and 20’ standard, high cube, flat racks, open top and reefers.• Coordinated the release of imported shipments with the shipper, steamship line, carriers, ports, terminals, railways, free trade zones and U.S. Customs Border and Protection.• Processed and dispatched delivery orders to trucking companies, in accordance with UPS, CBP, government policies and regulations. Scheduled deliveries and communicated with outside vendors and tackled issues quickly.• Provided customers with container tracking information, ocean freight analysis, duties, tariffs, pricing, and invoices that contained drayage, fuel, chassis, pre-pull, rail storage, per-diem, demurrage, and CBP exam fees.• Reviewed all required commercial documentation needed for customs clearance such as SSL/Carrier BL, UPS House BL, commercial invoices, packing lists, manifests, and certificates.• Filed and arrived in-bond shipment data in AMS for cross-border movements.• Developed and maintained excellent business relationships with customers, shippers, steamship lines, trucking companies, brokerage firms and UPS foreign offices.• Automated and streamlined internal processes for better productivity.

• Was a cohesive team member of a small full-service steamship agency that planned, coordinated, and monitored ocean going port calls across Texas and Louisiana Gulf Coasts – petrochemicals, heavy crude oil, bulk agriculture cargo and bulk commodities.• Provided extensive administrative support for president/owner, CFO, vessel operation managers, and boarding agents.• Managed and processed payroll, accounts receivable and payables, vessel port disbursement summaries and invoices.• Keyed and transmitted vessel/cargo information for import ocean shipments, slops and spares into the Automated Manifest System (AMS/ACE) operated by U.S. Customs and Border Protection.• Developed and maintained excellent business relationships with vessel operators, shippers, freight forwarders and vendors.

• Created and processed corporate, regional, and customer business reviews, presentations, report cards, sales history, contract models, price books, gap analysis and specialty vendor report to support sales team and various levels of the organization and senior executive management.• Analyzed data from multiple sources relevant to sales, compensation, customer segments product categories and supplier partners.• Maintained, updated, and refined databases to facilitate sales reporting. • Considered the ‘go-to’ person for spreadsheets, report building, PowerPoint presentations and graphic design.