Responsible for providing administrative support to seven Ward Councillors.• Provide administrative support to seven Council members, including managing of appointment calendars, coordinating meeting arrangements, replying to and following up on invitations and making travel and hotel arrangements, composing and typing of letters, memoranda, speeches and conducting research for Council members.• Review reports and various communications including documents marked confidential and apprised the appropriate Councillor of any emergent issues. • Implemented, designed and established a webpage for each Councillor including the guidelines for posting to the webpage and managing the webpage content.• Assist Councillors in resolving residents concerns by liaising with staff, senior management, various other levels of government and tracking the concern through Customer Relationship Management (CRM) system.• Monitors department budget expenditures, prepared annual budget and maintains Councillors individual expenses records. • Obtained a thorough knowledge of general office procedures, including taking minutes, editing reports and correspondence, and electronic/manual records management file systems

Responsible for providing administrative, secretarial and reception services for the Town Clerk and Managers of the Corporate & Financial Services Commission.• Provided administrative support to the Town Clerk including typing correspondence letters, memos, minutes and reports; booking seminars, training courses and meetings as requested, preparing and distributing agendas for the Youth Support Task Force and Traffic & Transportation Management Advisory Committee meetings, proof reading, follow up correspondence and maintenance of the mail logs and filing.• Prepare photo identification for all employees and photo identification for persons licensed as taxi drivers and refreshment cart drivers using Keyscan software.• Provides back up administrative and reception services to the Commissioner of Finance & Corporate Services including telephone answering, reception, and response to enquiries.• Maintained employee records including attendance reports.• Assisted the Town Clerk with the Municipal Election• Maintained accessory dwelling unit registry

• Implemented, designed, and established a database program for over 4,000 annual records significantly improving reports and optimizing time required to enter data.• Developed procedures for registering and record keeping of confidential files.• Maintained numerous files for charities conducting licensed lottery events, overseen the use of proceeds as well as preparing financial spreadsheets.• Established an effective working relationship with Hospital’s and Funeral Homes, which achieved a speedier registration rate for parents and families.• Succeeded in providing a high percentage of Customer Satisfaction.

Real Estate transactions