Darlene Morgan Email and Phone Number

• Implemented Salesforce.com Partner Portal for 26 Channel Partners across the globe• Drive consistent Salesforce.com (CRM ) utilization for Direct and Indirect Sales • Continuously improve usage of Saleforce.com based on process improvements and user requirements • Provide onboarding training to new Direct Sales and Channel Partners• Manage renewal load process throughout the year• Develop and disseminate effective forecast and pipeline reports to Executive Team• Built global-specific process to allow Marketing to manage and measure leads in Salesforce.com• Maintain global documents utilized by Direct Sales and Channel Partners • Partner with Finance to determine Global Pricing each year• Collaborate with Finance and Legal to distribute quota and Channel Partner contracts each year

Solid achiever and proven bottom-line contributor with a solid record of revenue recovery and cost reductions through process redesign.Responsibilities:Manage Deal Desk Quote Review Process, Manage consistent use of Salesforce.com, Order Administration, Product Fulfillment, License Key Distribution.Areas of Expertise:Growth Planning and ImplementationBusiness Process and Strategy DevelopmentReducing Quote to Cash CycleCross Functional Team Collaboration

• Managed the Global Advanced Product Support (APS) Sales Administration Process. • Identified, tested and coordinated resolution of application issues with the Oracle Sales Online (OSO) application development team. • Performed regression testing of OSO to ensure a smooth transition. • Solved divisional process issues from each region and establishing global business practices. • Worked with Finance and divisional directors to ensure Sarbanes Oxley compliance. • Reviewed contracts to determine customer entitlements. • Implemented the new version to the APS Sales Operations organizations globally.

• Service Delivery interface with the Support Sales organization. • Identified and resolved issues regarding the sales administration cycle and how they affected Service Delivery. • Engineered and implemented a consistent process between the proposal approval organization and five Service Delivery regions. • Assisted sales reps in determining valid deliverables to propose and sell to customers. • Performed pricing analysis to ensure profitability of these custom solutions.