Darlene Nagel Email and Phone Number

• Structured and developed policies and procedures for family practice. Maintained and managed daily operations as defined by the handbook I created and updated.• Managed, supervised and trained front desk and billing manager. Responsibilities included bi-weekly payroll, performing quarterly reviews and assigning goals, held staff accountable to employee handbook.• Attend monthly: WKCC Practice Manager Meetings, Key IPA, Evolent ACO, and any other meetings that were required and or beneficial to practice. Maintained reports and standards for each.• Build positive relationship with patients to provide excellent service and grow practice reputation.• Maintained and scheduled yearly HIPPA/OSHA meeting and update HIPPA requirements as needed.• Update CLIA, CAQH and maintain all licensing and credentials for four providers.• Insured that PCMH Level 3, NCQA, MIPS, Security Risk Adjustments were completed successfully and according to regulations.• Maintained and updated credentialing for new and existing insurance companies.• Implemented NCHIE to enhance system and level of patient care.• Liason between: providers and staff, Lab Corp, EClinical, Building Manager as well as patients.

• Entered daily charges for 8 providers.• Posted EOBs and monitored fee schedules as well as Insurance and patient payments daily.• Followed up on all unpaid claims (including Medicare and Medicaid) thirty days or older to maximize practice revenue. Managed Monthly collections.• Patient and Insurance Correspondence via letters and telephone calls.• Run all end of month reports and present to providers • Provider credentialing and education on most current insurance practices.• Educated and supervised front desk staff.

• Directed and coordinated all business office activities, assist providers to establish new and maintain all contract issues, fee schedules, office, financial policies, credentialing.• Responsible for computer conversion Mysis PM to EClinical EMR, manually migrated information to new system. Maintained all aspects of network with minimal support of IT contact and maintained practice revenue from first day going live with EMR.• Attended seminars and conferencing on a regular basis to be able to educate staff on current changes to insurance, coding, HIPPA and to also better monitor practice procedures and monthly financial statements.• Oversaw front desk staff and training of new receptionists, payroll, attendance, vacation and employee records and benefits.