Lead the Operations Engineering subdivision responsible for model management, EMS technology, transmission services, and real-time data management efforts supporting control room operations.

Develop and oversee the strategic direction of PJM's State Government Policy team to support and advance PJM’s business objectives. Oversee PJM’s engagement with the states, consumer advocates, and public interest and environmental organizations to set the tone and vision of collaboration with them. Lead State Government Policy team focusing on employee development, organization structure, and vision and mission of the department and PJM.

Supporting PJM's regulatory, legislation, and stakeholder outreach by leading strategic communication efforts on key industry matters.

Leading three teams; Policy and Issues Management, Corporate Communications, and Customer Training, focused on shaping MISO’s story, enhancing the Company’s image, and maximizing its ability to influence. This effort includes spearheading the development of corporate positions, forging key messages, and creating media and outreach strategies on issues related to MISO’s strategic focus areas. I utilize my operations expertise to synthesize MISO’s complex business functions into easily understandable documents to assist external parties in better understanding MISO’s reliability, market and transmission operations. I continue to engage in efforts to improve the maturity to the Corporate Communications and Customer Training functions taking advantage of the synergies between all three main functions.

In this role I also served as Interim Director of Corporate Communications. I built the issues management function and team within organization focused on leading efforts to develop corporate positions and strategic messages on key issues facing the energy industry, MISO, stakeholders, policy makers and consumers. In the roles of Interim Director of Communications, I transformed communication and media relations efforts from a primarily reactive to a more strategic and proactive function. I served as a coach to my team and my peers on influencing and navigating effectively through the organization to get to “yes” and was named chair to three internal governance committees designed to develop strategy and collaborate across the company. In this role I was also responsible for external customer training where I transformed the training program into a more robust, customer focused effort.

In this role, I lead Market Advisory Committee, a cross-functional team of leadership, to assess market and operational recommendations, oversee the development of solutions to issues related to how the market provides for power system requirements, review tariff responses that have market/operational impacts, and provide input into the corporate project prioritization process. As a member of the corporate compliance management team, I represented market operations on the development of a comprehensive corporate compliance program and ongoing implementation activities. I developed the operations divisional three-year operating plan and supporting annual business plans to align with Midwest ISO’s corporate strategy and short term incentives, respectively and represented MISO at stakeholder forums to address direction and status if key strategic initiatives relevant to market efficiency and system reliability. Additionally, I developed an implementation plan for transition of membership from the Midwest ISO; addressed issues related to exiting membership associated with the Midwest ISO transmission expansion plan, financial transmission rights, transition/termination of contracts, modeling, and cutover challenges.

In this role, I lead the Change Management-Quality Assurance (CM-QA) team, which reduced operational risk t the control room by managing technical changes into the production environment as well as physical changes to the computer room. I established, and ensured that all employees and contractors complied with, CM-QA policies and procedures and that controls complied with MISO Statement on Auditing Standards (SAS) No. 70 objectives. I successfully completed three out of four SAS70 audits with no exceptions within CM-QA and implemented an automated change management process. I improved process, efficiency and customer focus by completing best practices and benchmarking analysis and re-aligning department as well as facilitated the completion of the testing methodology.

New York ISO: Reduced impact and likelihood of process failures by co-managing effort to validate Transmission Congestion Contract (TCC) databases,; documented and analyzed auction processes and created control points around high potential / high impact risks associated with the auction process Midwest ISO: Improved and defined market settlements process by assisting with testing process for the Market Settlement System; developed business processes around current system functionality, ensured correct Locational Marginal Pricing (LMP), tested Oracle Financials interface to ensure accurate billing, and resolved issues including disputes, metering, customer registration, and commercial / physical modeling Midwest ISO: Developed methodology that expedited ROE refund to transmission customers by establishing process for calculating and refunding money to customers overcharged due regulatory change; determined existing charge and revenue distribution methodologies, calculated zonal refund percentages owed, and developed proposals for refunding the overpayments Aquila Energy: Produced RFP for system modifications through managing a team that developed requirements for a load settlements dispute resolution process for large Canadian energy company; determined load settlement methodologies, reviewed mandated dispute resolution processes, and developed a proposal for the development and implementation of a robust dispute resolution system FirstEnergy: Improved corporate forecasting by co-managing a team that developed and implemented Integrated Business Planning Process (IBPP); defined all data interdependencies among annual planning activities and developed detailed data specifications, overall timeline for the activities, and interim data repository

Midwest ISO: Developed successful settlements and billing processes by managing unit and integration testing of the settlements system, creating processes and methodologies based on the MISO Open Access Transmission Tariff (OATT), and defining requirements for dispute resolution and settlement interfaceFirstEnergy: Mitigated potential risks during go-live of new customer choice system by managing risk assessment / contingency planning project; identified possible failure points,, educated working groups and management on relevant processes and issues, and provided contingency plans, mitigation strategies, and resolutionsAlliance Transco: Enabled client to make informed decisions about the operational and strategic direction; developed business plan, analyzed business, regulatory, start-up, and organizational strategies, assessed customers and markets, and evaluated economic and operational analysis of potential synergies. Electric Reliability Council of Texas ISO: Developed RFP framework to support vendor selection; worked with an interdisciplinary team that developed requirements needed to comply with new legislation; designed new organization structure, operational / administrative business process model, and preliminary IT and communications infrastructure FirstEnergy: Enabled improved customer targeting based on profitability analysis and open access time-line by using statistical modeling and firmographic data to perform customer segmentation analysis on large commercial and industrial customers in a 13-state regionMichCon: Achieved more accurate load forecasting by performing benchmarking analysis on gas sales forecasting process for major Midwest Gas Company; developed new algorithms for determining future customer counts and gas utilization

Served and a Power Systems Engineer providing primary support for control room operations:Calculated electrical transfer capabilities between Michigan and Ontario Hydro, Toledo Edison, Northern Indiana Public Service, and American Electric PowerDeveloped support processes for deregulated wholesale side of electric transmission industry in MichiganMaintained Open Access Same-Time Information SystemPerformed security analysis studies for Michigan electric transmission gridProvided control room support for network application functions, including Optimal Power Flow, State Estimator and Security AnalysisCoordinated and analyzed summer and winter Consumers Energy and Detroit Edison peaker response tests for 10-minute quick start capability analysisMaintained applications database for electric power flow analysisDesigned and supported substation displays for system security analysisAnalyzed peaker response tests to determine quick start capabilities