Darlene Rios Email & Phone Number

Hampton Roads, Virginia Metropolitan Area

Kaylee's LEGOCY is a nonprofit founded in 2020 to help children in their fight against cancer. The nonprofit provides Lego sets to children in the hospitals, allowing them and their families a creative outlet in their fight against cancer.

North Carolina, United States

• Successfully managed complex situations with customers and teammates during covid-19 Pandemic • Modeled sales techniques, customer experience, and compliance guidelines for team, resulting in increased morale and higher motivation that led to dramatically improved performance• Discovered individual motivation triggers for team members through empathetic leadership, enabling nearly immediate performance improvements• Participated in special projects within the bank (Insight Team, Mentor Program, Market Leader Stand In)• Successfully took Moyock Branch from failing sales and compliance to #1 in the company in under a year.

• Identify qualified candidates through various recruiting and sourcing tools• Screen and interview qualified candidates• Partner with hiring Manager to identify desired skill sets • Build and maintain relationships with industry contacts to gain knowledge and generate referrals and sales leads• Full-cycle recruiting from sourcing candidates to onboarding new hires• Provide a positive onboarding experience for new hires and ensure all required documents are obtained for compliance purposes• Successfully own high volume recruiting for the entire Consumer Bank• Create, update and review requisitions• Develop strategies to solve complex business challenges• Nurture relationships with individuals and groups. Build personal relationships through introductions, references, and by facilitating participation with community groups.• Complete background and credit checks• Create offer letters, present/negotiate offers

Chesapeake, Virginia, United States

• Enrolled clients in credit repair program at fledgling startup by listening and devising credit repair plans, thus increasing clients in book of business from ~15 to 200 within first 2 months• Closed 6+ leads from real estate partners per day, earning highest commission in team of 3 agents• Trained direct report to enroll and service customers effectively; cultivated strong relationships in and out of company

Chesapeake, Virginia, United States

• Managed largest Wells Fargo banking center in Hampton Roads by team size and revenue, taking it from failing to operationally sound and at 98% audit compliance—well above passing—within first 6 months• Consistently achieved 118% or more of sales goal every quarter• Discovered individual motivation triggers for 16–20 team members through empathetic leadership, enabling nearly immediate performance improvements• Successfully managed complex situations with customers and associates, always providing real solutions

Dallas, Texas, United States

• Managed teams of 10–12, taking 2 branches from failing in compliance and revenue to operationally sound and at 98% audit compliance within first 6 months at each; exceeded 100% of sales goals every quarter• Modeled sales techniques, customer experience, and compliance guidelines for team, resulting in increased morale and higher motivation that led to dramatically improved performance• Conducted outreach activities, such as college fairs and community events, thereby creating genuine conversations and uncovering needs that produced strong leads while helping those in need

Mobile, Alabama, United States

• Enabled customers to obtain loans, lines of credit, and other financial services, becoming highly sought-after; reputation for excellence and results led to transfer to prestigious head office in downtown Mobile