Manage customer service departments in WV, Texas and Louisiana. Travel to Corporate locations as needed. Interim customer interface until process with new customers is established. Develop and evaluate key metrics to gauge and improve the quality of Customer Service. Communicate with customers concerning existing/new projects and pricing provided via Sales. Establish relationships with new customer which includes policies, procedures and systems to be used by department within their organizations. Maintain and grow Customer relationships while facilitating their needs. Collaborate with internal departments to ensure successful processing and activation of new accounts and resolve customer issues, billing discrepancies, special needs and request. Meet with customers on a routine basis to determine their level of satisfaction, exploring new opportunities. Monitor and track competitors to gain competitive intelligence to be used in engaging prospects and customers. Assisted with the process of obtaining an ISO 9001-2015 certification. Part of yearly audits to maintain the ISO certification.