Darlene Sofia Bitangcol Email & Phone Number

Washington, District Of Columbia, United States

Washington D.C. Metro Area

Washington D.C. Metro Area

• Secured room blocks and event spaces for embassies, SMERFE groups, corporations, and associations with detailed written contracts to meet room night sales and revenue goals
• Prospected for new business by reaching out to existing clients and using appropriate software applications
• Qualified and responded to leads in a timely manner
• Planned and communicated with the conference service team, reservations team, and operations teams to ensure the success of a group event
• Built and maintained good relationships with new and existing clients through weekly sales calls
• Promoted the hotel by organizing sales events and familiarization trips, participating in third-party networking events, and arranging site inspections

Washington D.C. Metro Area

• Supported managers and directors with day-to-day tasks and in organizing sales events
• Customized and created Delphi reports for managers and directors based on their specific needs
• Generated and distributed turnovers, costs estimates, and BEO’s to the appropriate departments
• Create detailed resumes to communicate groups needs to other departments

Washington D.C. Metro Area

• Area Group Rooms Coordinator for the Kimpton Hotel Palomar, Topaz, and Rouge/ Interim Conference Service Manager for Kimpton Hotel Madera
• Assigned leads, build bookings, and draft contracts for sales managers
• Managed daily reports for revenue directors, conference service managers, and sales managers
• Secured group bookings and respond to client requests in a timely manner.
• Coordinated with the front desk and conference service teams to meet guest expectations
• Crafted and distributed detailed resumes to the operations teams to ensure the success of group blocks and events

15 E St NW, Washington, DC 20001

• Reviewed daily arrivals for guest requests, VIP's, and room blockings
• Assisted guests in a professional and friendly manner
• Coordinated with managers and fellow GSA’s on improving service through thoughtful amenities
• Researched and provided guests with valuable information for their stay
• Accomplishments: Oct 2016 Employee of the Month, and 2016 Employee of the Year

Washington D.C. Metro Area

• Communicated with clients to determine their needs and to improve the quality of service
• Drafted service proposals and service contracts
• Researched market prices to provide clients with exceptional service at a competitive price
• Coordinated with suppliers to maintain the company’s inventory

Washington D.C. Metro Area

• Developed teamwork while working alongside managers, fellow servers, and kitchen staff
• Assisted manager in serving guests during functions to ensure a positive banquet experience

Washington D.C. Metro Area

• Drafted banquet event orders and service agreements for weddings and small business meetings
• Addressed the potential clients’ inquiries based about the hotel’s catering service and the venue’s availability
• Organized and maintained the banquet events schedule