Support the performance of the branch operations including, planned and unplanned maintenance/service call and project/retrofit delivery requirements. Support monthly maintenance planning process to schedule and dispatch field technicians. Handle the daily incoming calls from customers and technicians as part of the field service automation and dispatch process – work order management. Support use of technicians’ mobile field technology. Assist with budget letters for key customers on an annual basis. Prepare quotes and monthly Planned Maintenance contracts as needed. Meticulous detail on follow up with customer’s requests and proactive communication with internal and external customers. Assist the sales consultants with individual monthly sales reports, productivity reports, and update the sales files in Microsoft SharePoint site. Monitor credit related issues with customers requesting service. Look for innovative solutions to solve problems or perform job tasks. Support customer satisfaction initiatives and process. Support business processes for scheduling and route optimization. Foster an environment that promotes timely communication and teamwork between Sales and Service.