Darlene Zehner Email & Phone Number

United States

Marrero, Louisiana, United States

Remote From Marrero, La

Salt Lake City, Utah

 Managed and assisted Customers on Aloha systems and all customer service issues.  Developed company processes and procedures on all new Aloha products, Radiant Hardware and any new technologies. Trained New Hires on Aloha and all related products for both Help Desk and Project Management departments Worked closely with Customers, Credit Card Processors and Radiant regarding PCI compliance procedures, processes and education Radiant Certified Table Service Professional, Quick Service Professional, Takeout, Configuration Center, Guest Manager, Advance Labor Scheduler, MenuLink, POSaaS, Open Table, Online Ordering, CRM Deployment, Handheld terminals, Integrations with multiple accounting packages, multiple Kitchen Video software implementation. Drive Thru Confirmation Displays, Project Management, and Training

 Manage Rollout of Restaurant Level Technology Projects Work closely with Clients to understand their business needs, define scope and manage all system projects for customers from small family owned sites to multinational concepts including Burger King, Qdoba, Chipotle, Smashburger, and Chili’s Collaborate across departments including Project Management, Software Development, and Sales to define scope, functional and technical requirements of business initiatives Manage 100+ technical team members for Corporate Level Clients, Channel Partner Clients and Site Level Clients for over 4000 customer sites Client Satisfaction consistently maintained at 8 out of 10  Manage and maintains support relationship with 3rd Party Providers Install, train and mentor on Advanced Aloha Product implementation for multiple products including: Aloha Takeout, Configuration Center, Aloha Guest Manager, Menulink, Aloha Labor Scheduler, Aloha Kitchen and Aloha Online interfaces Responsible for Payment Application-Data Security Standards Support Procedure Documentation for Aloha Point of Sale Customer Service Representatives Work closely with Customers, Credit Card Processors and with Local, State and Federal Agencies regarding Payment Card Industry Data Security Standards compliance procedures, processes and education Train and mentor technician configuration, installation maintaining and troubleshooting hardware including: Radiant terminals, Dell Workstations, Posiflex, Javelins, Switches, Sonic Wall, Power Equipment and Printers, SonicWalls, WatchGuards, Wireless and Access Points, among other equipment and manufacturers

Dallas/Fort Worth Area

Manager Radiant Aloha SW

Greater Denver Area

 Architected Aloha Networks for over 1000 client sites of varying sizes Maintained and upgraded internal network including Active Directory, spam filter implementation, Help Desk and Accounting system implementation and telephony system  Developed company processes and procedures on all new Aloha products, Radiant Hardware and any new technologies. Trained New Hires on Windows configuration and Aloha while managing Help Desk and Project Management department Worked closely with Customers, Credit Card Processors and Radiant regarding PCI compliance procedures, processes and education Maintained NCR Certification on Table Service, Quick Service, Takeout, Configuration Center, Guest Manager, Advance Labor Scheduler , MenuLink, POSaaS, Open Table, Online Ordering, CRM Deployment, Handheld terminals Integrated Aloha software with multiple accounting packages, multiple Kitchen Video software implementation. Drive Thru confirmation Displays, Project Management, and Training

Associate’S Degree, Accounting, A+

Education record