Assisted callers with finding physicians based on geographical locations and/or specialty and helped complete the interaction by offering to call the doctor’s office and obtain an appointment. Processed online requests to make doctor appointments based on information provided. Enrolled callers in various classes/seminars offered by Main Line Health. Offered subscriptions to the quarterly news magazine or monthly email to callers. Helped callers to resolve issues with the Patient Portal so they could access their medical records successfully.

Receive billing remittances and/or correspondence from Medicare, Medicaid and third-party insurance carriers to process claims denials for hospitalists. Determine if a claim denial needs to be appealed for timely filing limit expirations, medical necessity, provider enrollment issues, or processed for write-off. Analyze claim denials to determine what is needed to get compensated for services provided by inpatient physicians.

Previously employed as a second shift radiology Medical Transcription Editor working on a pay-per-line basis. Became a Team Leader from October 2010 to October 2012 managing five Medical Transcription Editors during second shift while producing radiology reports and performing administrative duties such as mentoring/training new MLS, monitoring work flow, and keeping account(s) within turnaround time.