Darlene Bates Email and Phone Number
Darlene Bates work email
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Darlene Bates personal email
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Objective Secure a position where I am able to leverage my experience and skills in Program / Project Management. Demonstrating my ability to drive issues to closure and or resolution, while maintaining high level of customer satisfaction and meeting overall Program objectives.Specialties: Microsoft applications,(Access, Excel, Visio,Project , Powerpoint, Word,) Call Center Operations, Vendor Relationship Management, Customer Satisfaction, Leadership, Networking, Organizational skills, Project management, Quality Assurance, Training Support,
Centurylink (Formerly Embarq)
View- Website:
- centurylink.com
- Employees:
- 24486
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Program And Project ManagerCenturylink (Formerly Embarq)Fayetteville, Nc, Us
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Program / Project ManagerCenturylink (Formerly Embarq) Mar 2000 - PresentMatrix management of Order Quality & Service Assurance ProcessProvided Business Operational support to Management staff & Area DirectorDrive process standardization across business unitDefine and implement organizational Best PracticesFacilitate 2 relocation projects for Call Center Staff of 150 agentsManage vendor (CISCO) Customer Satisfaction Survey Process
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Tac, Nsm, Program ManagerSprint Nov 1986 - Nov 2006 -
Senior Network Service ManagerSprint Communications Aug 1998 - Mar 2000Dedicated Service Assurance Exception Management support for 2 Fortune 500 customersActed as customer advocate with internal service assurance departmentsConduct monthly customer Service Reviews to ensure customer satisfaction
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Technical Applications Consultant / Technical Service CoordinatorSprint Communications Jun 1988 - Aug 1998Primary point of contact for post sales support for National Account customer baseProject management of customer network installationsCustomer Life Cycle ManagementDaily interaction with customer equipment vendorsTeam Leadership rolePromoted to Senior Level in 1990
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Sales Support RepresentativeSprint Communications Nov 1986 - Jun 1988Sales verification for Branch OrdersDirect customer telephone contactPerformed batch data loads to central processing center
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Sales SupportMci May 1981 - Nov 1986
Darlene Bates Education Details
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Bachelor Of Science
Frequently Asked Questions about Darlene Bates
What company does Darlene Bates work for?
Darlene Bates works for Centurylink (Formerly Embarq)
What is Darlene Bates's role at the current company?
Darlene Bates's current role is Program and Project Manager.
What is Darlene Bates's email address?
Darlene Bates's email address is dy****@****ail.com
What schools did Darlene Bates attend?
Darlene Bates attended Temple University.
Who are Darlene Bates's colleagues?
Darlene Bates's colleagues are Elizabeth King, Gary Minch, Michael Looman, Lynette Hardy, Sandra Sewell, Steve Downs, Jim Heller.
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Darlene Larson
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