Darlene Bradley Email & Phone Number

United States

- Constant focus on customer service throughout the process of the loan that leads to delivering best in class service.- Contact the customer after the loan has been conditionally approved and final approval, and all of the follow up calls in between. The discussions may involve but is not limited to the discussion of structure of the conditional approval, the review and request for outstanding conditions/documentation as well as discussing next steps in the loan process- Carries a pipeline of government (FHA/VA), conventional and purchase loans beginning with the initial conditional approval through until the final underwriting approval.- When information is needed from the customer to complete any action item, the CCS calls the customer/co-customer to obtain the necessary information or documentation.- Responsible to update the information in the system of record as well as keep up to date and accurate communication logs ensuring a smooth downstream process for the customer.- Contact the customer to discuss the final terms and conditions of the loans as well as discuss any questions. Discuss a proposed time frame the loan signing. - Immediately address all issues and concerns raised by the customer and involve the Mortgage Banker when appropriate.- Escalate as appropriate any issues or concerns to your team manager when applicable. - Work daily priorities as assigned by the system ensuring timely completion of tasks.

Greater Chicago Area

- Maintain front desk and provide excellent customer service to CEO, Senior Staff and clients as the face of NORC at the University of Chicago- Exhibit exceptional customer service skills. Consistently demonstrate professional demeanor, appearance and attitude- Manage the interfaces between the Reception, Security, catering and Recruiting to ensure that all visitors have a positive experience- Monitor all employee badges to assure they are incompliance with company policy.- Demonstrate ability to interpret information via emails according to each Administrative Assistant’s specification- Coordinate and complete detailed monthly reports of the attendance of all clients, number of calls, and incoming faxes- Handle all customer correspondence for all recruiters in busy office setting- Provide and use professional phone skills to listen to customers’ needs and determine the necessary action (Large Volume)- Create and close tickets as they are completed for the maintenance, vendors of the building- Proven ability to remain calm under pressure; and exercise sound judgment and problem-solving ability- Demonstrated ability to be flexible and adapt to an ever-changing work environment - Assertive and resourceful, motivated, willing to ask questions and take initiative without direction

Markham Il

- Team excellent customer service while working the front desk to associates and on the phones.- Provided customer service to various judges, Government Agencies, Military/Army agents and Law enforcement.- Retrieved and locate arrest warrants, future court dates for Attorneys, for both internal and external customers- Demonstrated knowledge of ability to interpret information from electronic docket various general ledger

Greater Chicago Area

- Independently consulted and acted as a liaison with business partners and to ensure client requirements are fully met for services requested within the specified timeframes- Managed client access specific projects such as templates and large user load- Worked as site manager and responsible for training new incoming setup hires- Monitored email channels for incoming new accounts and maintenance requests related cashpro online (Bank of America online portal for business clients) banking website and other related applications- Managed requests to established operational service level agreements

Greater Chicago Area

- Worked with Sale Associates to verify proper documents were provided for Cashpro Management products for corporate client setup- Provided end-to-end input of Treasury Management services setup requests for internal and external clients- Managed daily personal workflow, and calls to meet and exceed department and individual goals while- Worked conversion projects (Standard Federal, Michigan National to new money transfer system) as assigned along with regression testing/ updates and research

Greater Chicago Area

- Received daily call regarding inquiry and research- Retrieved daily journal and identify all rejects- Ordered missing rejects via image system, to ensure balance ledgers and spread sheets is reported at end of day- Placed rejects/checks on General Ledger or to correct customer accounts on a daily basis