Darlene Maillet Email & Phone Number

United States

• Led troubleshooting/technical discussions and root cause analysis for IAM tools such as Okta, SailPoint, etc., ensuring prompt resolution of issues and optimizing tool performance.
• Identified and mitigated operational risks, proactively addressing issues to maintain service continuity.
• Conducted Quarterly Business Reviews (QBRs) and monthly reporting calls with clients to review KPIs, project progress, and identify areas for improvement.
• IS0 Compliance owner for 200+ CX Global Policies & Procedures review/update/approval in Doc Central.
• Updating customers/partners profile in Cisco’s Central Profile Repository (CPR) by verification of contracts.

• Engaged in Security & Trust project management, collaborating across functions and levels to deliver desired outcomes on-time and on-budget; presented performance metric analysis and progress to senior leadership.
• Collaborated with Legal, IT, Compliance, and HR teams to create practical organizational approaches to cybersecurity, regulatory limitations, technology compliance, and contract management encompassing privacy, data.
• Led cross-functional teams (e.g., InfoSec, Incident Detection, Data Privacy) on planning and execution of acquisition integrations and divestiture activity (covering $6B+ IP and data assets).
• Influenced business models while driving alignment of acquisition integration strategies and operational methodologies with enterprise-level objectives, working with Corporate Development and BU Executives.
• Conducted Data Center audits (ISO 27000), including reporting and risk mitigation action plans; devised 1st Risk Framework program to measure and improve partner security posture.
• Collaborated on risk and control assessments, including gap analysis; resolved security incidents and recommended improvements to compliance programs.

• Managed joint venture project with partner in China, collaborating with security architects to navigate a complex business environment; managed budget, including depreciation expense.
• Designed and implemented CIC Jira reporting tool for key metrics and document repository; consulted and provided insights on renewal of Shared Assessment for CIC.
• Collaborated cross-functionally (e.g., Sales, Operations, Legal, IT, HR, Security) to provide accurate data to customers on a real-time basis; maintained focus on customer success and positive outcomes.
• Partnered with Product Management and diverse SMEs on business cases and marketing materials for products and solutions; helped define value propositions and communicate value to the market.

• Managed Programs to define and deliver end-to-end marketing campaign strategies for customer intimacy events touching field, channel, partners, analysts and end customers.
• Responsible for managing a $6M annual CapEx budget.
• Collaborated with Marketing Executives, Product Managers and Field Engineers to develop world-ready end-to-end strategic marketing plans, execute the programs, and track the results to all audiences including internal.
• Drove content and delivery of key communication vehicles such as communications plans, operations reviews, major announcements, information sharing at all levels by collaborating with technical managers, and engineers.
• Hosted and managed the content and delivery of ‘Cisco Validated Design’ webinars to Cisco customers, partners, and field engineers for an audience of over 2600 attendees.
• Collaborated cross functionally with senior executives to create and distribute worldwide, quarterly newsletters.

• Proven reputation for efficient turnarounds to action items, resolving stagnant approaches, and uncovering hidden solutions.
• Monitored and measured asset utilization for optimal lab operations.
• Project lead for the design and build of a 12,000 square foot network solution lab environment.
• Purchased all lab equipment and departmental expenditures for lab of over 100 engineers; including creation of intradepartmental standards for managing budget cost & allocations.
• Responsible for managing a $20M CapEx budget including accruals, depreciation and Cost of Goods (COGS).
• Managed savings of over $10M in assets through strict auditing and inventory control by collaboration with manufacturing/engineering for lab equipment upgrades, conversions, prototyping and redeployment of unused.