• Led troubleshooting/technical discussions and root cause analysis for IAM tools such as Okta, SailPoint, etc., ensuring prompt resolution of issues and optimizing tool performance.• Identified and mitigated operational risks, proactively addressing issues to maintain service continuity.• Conducted Quarterly Business Reviews (QBRs) and monthly reporting calls with clients to review KPIs, project progress, and identify areas for improvement.• IS0 Compliance owner for 200+ CX Global Policies & Procedures review/update/approval in Doc Central. • Updating customers/partners profile in Cisco’s Central Profile Repository (CPR) by verification of contracts.

• Engaged in Security & Trust project management, collaborating across functions and levels to deliver desired outcomes on-time and on-budget; presented performance metric analysis and progress to senior leadership. • Collaborated with Legal, IT, Compliance, and HR teams to create practical organizational approaches to cybersecurity, regulatory limitations, technology compliance, and contract management encompassing privacy, data governance, and third-party risk management topics.• Led cross-functional teams (e.g., InfoSec, Incident Detection, Data Privacy) on planning and execution of acquisition integrations and divestiture activity (covering $6B+ IP and data assets). • Influenced business models while driving alignment of acquisition integration strategies and operational methodologies with enterprise-level objectives, working with Corporate Development and BU Executives. • Conducted Data Center audits (ISO 27000), including reporting and risk mitigation action plans; devised 1st Risk Framework program to measure and improve partner security posture. • Collaborated on risk and control assessments, including gap analysis; resolved security incidents and recommended improvements to compliance programs. • Mentored and coached new team members on best practices, alongside developing and implementing process improvements; created security playbooks and process documentation used globally. • Championed change management and adoption of/compliance with security policies and procedures.

• Managed joint venture project with partner in China, collaborating with security architects to navigate a complex business environment; managed budget, including depreciation expense. • Designed and implemented CIC Jira reporting tool for key metrics and document repository; consulted and provided insights on renewal of Shared Assessment for CIC. • Collaborated cross-functionally (e.g., Sales, Operations, Legal, IT, HR, Security) to provide accurate data to customers on a real-time basis; maintained focus on customer success and positive outcomes. • Partnered with Product Management and diverse SMEs on business cases and marketing materials for products and solutions; helped define value propositions and communicate value to the market.

• Managed Programs to define and deliver end-to-end marketing campaign strategies for customer intimacy events touching field, channel, partners, analysts and end customers. • Responsible for managing a $6M annual CapEx budget.• Collaborated with Marketing Executives, Product Managers and Field Engineers to develop world-ready end-to-end strategic marketing plans, execute the programs, and track the results to all audiences including internal, sales, channel, and customers.• Drove content and delivery of key communication vehicles such as communications plans, operations reviews, major announcements, information sharing at all levels by collaborating with technical managers, and engineers cross functionally to successfully deliver project initiatives, define roadmaps and success metrics.• Hosted and managed the content and delivery of ‘Cisco Validated Design’ webinars to Cisco customers, partners, and field engineers for an audience of over 2600 attendees.• Collaborated cross functionally with senior executives to create and distribute worldwide, quarterly newsletters. • Improved Go-To-Market project lifecycle; resulting in focused project definitions, defined stakeholder responsibilities, roadmap periodization, ROI and shortened delivery times. • Designed and maintained external customer facing and internal partner community websites for GTM solutions.• Enhanced Business Unit Go-To-Market program by analysis of metrics from webinars and websites to determine user activity, customer profiles and business trends.• Elicited and gathered requirements from key stakeholders to successfully create and implement design guidelines for marketing publications.

• Proven reputation for efficient turnarounds to action items, resolving stagnant approaches, and uncovering hidden solutions. • Monitored and measured asset utilization for optimal lab operations.• Project lead for the design and build of a 12,000 square foot network solution lab environment.• Purchased all lab equipment and departmental expenditures for lab of over 100 engineers; including creation of intradepartmental standards for managing budget cost & allocations.• Responsible for managing a $20M CapEx budget including accruals, depreciation and Cost of Goods (COGS). • Managed savings of over $10M in assets through strict auditing and inventory control by collaboration with manufacturing/engineering for lab equipment upgrades, conversions, prototyping and redeployment of unused equipment. • Project planning and logistics for moves/adds/changes to prototype equipment and lab engineers.• Managed hiring, performance, mentoring and training for staff of 5 lab technicians.• Assessed opportunities for lab services and lab program implementation while maximizing savings and opportunities for improving the lab efficiencies by leveraging economies of scale, best practices and innovations.• Effectively maintained ISO, EHS and OSHA compliant large-scale QoS lab by standardizing and implementing multi-lab policies and procedures.• Maintained detailed administrative and procedural processes that reduced redundancy, improved accuracy and efficiency to achieve organizational objectives.• Lab representative for Cisco’s InfoSec Tiger Team.• Implemented Lab Licensing Program; company-wide program and tool that maps users to assets to software licenses. Averages ~1500 users quarterly. Estimated savings ~$5M to date. • Implemented company-wide lab portal as the single-source of truth for lab information; 2400+ unique visitors a month and climbing.