First point of contact to greet and identify customer service needs upon arrival.Timely check-in for appointment/walk in resident's of Seminole County.Model courteous service and active listening skills to ensure accurate service. Distribute Florida Driver's License and monitor machine function and supplies.Maintain lobby activities in all phases of service activities.

Clerk manages all activities and workers in the polling place.Assignment in the largest Precinct in Seminole County.Picks supplies at Election Headquarters before each election. Responsible for the set up and shut down of assigned voting equipment.Performs opening and closing procedures, oversees voting process.Communicates with SOE office to resolve voter eligibility issues.Ensuring that qualified voters are permitted to vote by ballot or provisional.Knowledge of polling place procedures, problem-solving and conflict resolution.Obtaining results after the polls are closed and closing the polling place.Transmits election results by modem election night as required.Return equipment and supplies to Election Headquarters on Election Night.

Administration of initial and ongoing enrollment activities in benefit programs.Explain retirement, health, life, and workers compensation plans.Resolved issues for payment for services by contacting health providers.Intake Workers Compensation first report of injury. Continuous follow up with supervisors and employees.Sends enrollment records and payment to benefit plan partners. Produces reporting records of benefits enrollment and deductions.Manage email correspondence, telephone calls responding promptly. Upload Cloud based software, Workday and reporting in enrollment changes. Process FSA reimbursement request, accurately record and maintain claims data.Process EOI requests for Group Life, report claims and process timely conversion.

Expert knowledge of benefits administration including voluntary benefits.Met service level agreements, handled calls in an efficient and accurate manner.Achieved high quality scores to provide full 360 experience to participants.PTO Escalation Team Project provided calculations and accrual rates. Support coaching, development to mentor of specialists in need of support.

Reported eligibility and premiums to medical, dental, vision and disability plans.Reconciliation of benefit carrier invoices and identifying billing discrepancies. Accountable for accounts payable to benefit invoices and payments to vendors. Enrollments for newly hires and for qualified ongoing life events.Process coverage terminations; annual enrollment and qualified life events. Working knowledge of ERISA plans, IRS Section 125 and state/federal laws.

Coordinate and implement client’s health, pharmaceutical, dental, and mental health plans, manage electronic file transfers for eligibility and premium reporting, examine enrollments, resolve health plan issues, supporting major client projects. Serve as client liaison and conducted meetings concerning client specific health plans, effecting operations, plan eligibility, plan performance, reporting requirements, and procedural issues. Accountable for creating a strong client partnership through efficient plan implementation, providing ongoing service, and managing quality performance for a Fortune 500 client. Successful in managing process scheduling, efficient flow, and introduction of flow improvements.Responsible for the evaluation of customer calls, coaching CS associates, analysis of quality metrics and consulting teams toward the delivery of a competitively differentiated customer service experience. Demonstrate expertise in core benefits and HR administration, plan knowledge, procedures, call handling techniques, coaching and feedback abilities as well as superior customer service skills. Make independent call evaluation decisions, identifies potential security/work avoidance violations, demonstrates judgment to determine the need for immediate service recovery, identify knowledge gaps on both individual and team basis, develop and facilitate training to address performance gaps. Offer solutions and recommendations to improve the level of service provided to our customers. Also responsible for ensuring completion of quality projects which support associates’ growth and enhance the coaching program. Participate in training and coaching and facilitate Customer Service classes as needed. Provided mentorship to new Quality Assurance Specialists to include time management, call evaluations tips, coaching feedback tips, side by side tips and how to build positive relationships with associates.

Primary communicator to passengers during irregular operations.Lead Customer Service Agent in Gate Operations. Preplanned and organization in Oversold flights and resolving conflicts in seating arrangements.Resolved problems related to delayed baggage and settle claims for damaged baggage.Served as Ground Security Coordinator and Complaint Resolution Officer.Accuracy and timely delivery for transfer of online baggage in Hub operations.Executed plan of inbound aircraft to prioritize delivery of bags to final destination. Abides by all FAA and company safety standards to protect lives and property.Proficient in all gates, ticket counter, baggage and ramp operations.Placed the Customer First in providing information and assistance required.Ensure compliance with all FAA and security requirements.