Darlene Yost Email & Phone Number

Schenectady, New York

- Worked with Sales on parts sales forecast and revenue plan including orders bookings.- Tracked actual sales against forecast, elevated issues and developed recovery plan with Operations and Materials Team to overcome shortfalls.- Led weekly conference call with Asian supplier to review delivery schedules, address open issues, and to prioritize orders based on customer's needs. - Directed team to process shipments to achieve timely sales transactions and meet monthly revenue.- Prepared and analyzed price quotes, attained gross margins and profit goals.

Newark, Ny

- Acted as main point of contact for all customer needs.- Maintained project plans and schedules and submitted weekly reports to customer.- Submitted ECO's and quotes for revision changes, BOMs, and test updates.- Coordinated the actions of buying, planning, engineering and quality control.- Managed order entry procedure by verifying proper quantity, part number, and pricing.-Kept customer informed by communicating changes in the delivery schedule and updated dates in their portal.- Analyzed risk for quarter revenue projections and identified constraints such as material delays, testing and manufacturing issues. - Analyzed customer quotes and extracted data to generate reports.

Rochester, New York Area

Managed $20M territory for the company's Asian accounts including Samsung, Mitsubishi, and Kawasaki Heavy Industries.Sales Order, Planning, and Management:- Provided coordination among outside sales, planning, engineering and shipping- Processed orders and reviewed quotes for accuracy to ensure original quote met the order requirements- Worked closely with quality and engineering to launch product on time- Maintained export license with international customers and worked with customs brokersQuoting:- Prepared and provided documents for quote submittal- Reviewed pricing strategy with Sales DirectorCustomer service:- Provided weekly status reports, and scheduled after hours conference call to accommodate international business schedule - Proactively communicated production and delivery changes- Investigated and resolved production status issues

- Retained and grew existing accounts by marketing new products to meet customer needs. - Created new accounts by focusing on customer requirements, market research, and lead follow-up.- Built strong multi-level relationships and led cross-functional teams to address customer requirements.

- Managed the largest account through extensive follow-up and delivered excellent service by working with all departments to ensure customer needs were met. - Provided support to sales team and informed them of pertinent account information.- Trained and supported colleagues in the Netherlands and England on the implementation of SAP.

- Presented payroll services and cross-sell human resource products to potential clients. - Generated 15 leads per week for field sales representatives . - Maintained sales database and tracked weekly and monthly reports.