System Analyst
CurrentSupports a talented and problem-solving development team by thoroughly testing our innovative software product, creating detailed bugs and stories in Jira and managing all regression testing via Reflect. Works to create engaging release notes and present demos of software updates to the company. Transforms complex updates to the product into user-friendly training and documentation for other teams. Employs my advanced troubleshooting-shooting expertise and SQL to assist our Technical Support teams resolving errors and issues within the system.